Randall Walker
Sugar Land,TX
Summary
Customer-oriented General Manager with 26 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
40
40
years of professional experience
Work History
General Manager
Black Angus Steak House
04.2022 - 11.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed diverse team of professionals, fostering positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Followed all company policies and procedures applying with cash, equipment and property
General Manager of Operations
Hawksbill Restaurant & Bar
11.2021 - 05.2022
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
Chief Financial Officer
Southwest Machine Company
10.2002 - 10.2019
- Developed strategic financial plans to support company growth and achieve long-term objectives.
- Analyzed operational issues and implemented corrective action to maximize profits.
- Directed budget development, budgetary controls and recordkeeping to make informed financial decisions.
- Identified areas for expansion into new product lines
- Directed the preparation of all financial statements, including income statements, balance sheets, shareholder reports, tax returns, and governmental agency reports
Owner / Operator / Manager
Multiple Restaurants, Night Clubs and Bars
01.1984 - 08.2002
- Partnered with owners of failing businesses to improve sale, staff proformance, and cost. Thus returning the location to profitability
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Researched target market to discover customer needs and analyze competitor trends.
- Fostered an environment promoting continuous improvement empowering employees to identify opportunities for enhancing operational efficiency.
Education
Bachelor of Science - Business Management
University of Phoenix
Houston, TXMBA -
University of Texas At Austin
Austin, TXSkills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Training and coaching
- P&L Management
- Cost analysis and savings
- Business Administration
Timeline
General Manager
Black Angus Steak House
04.2022 - 11.2023
General Manager of Operations
Hawksbill Restaurant & Bar
11.2021 - 05.2022
Chief Financial Officer
Southwest Machine Company
10.2002 - 10.2019
Owner / Operator / Manager
Multiple Restaurants, Night Clubs and Bars
01.1984 - 08.2002
Bachelor of Science - Business Management
University of Phoenix
MBA -
University of Texas At Austin
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