Randy Watson
Halifax,PA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional multitasking skills. Adept at working effectively unsupervised and quickly mastering new skills. Supports and prepares team to strive for great guest experience, and accomplish necessary operational tasks.
Overview
22
22
years of professional experience
Work History
Manager
Metro Diner
Mechanicsburg, PA
04.2018 - Current
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Protected store assets by assisting with audits, routine cycle counts and physical inventory.
- Facilitated and developed lasting relationships with guests to increase guest retention.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Directed and supervised staff performance.
- Expedite the window to assure all food items are received hot, and in a timely manner maintaining food standards, and check times
- Creating daily projections, prep list, Catering lists, maintaining food cost %
- Hired, terminated employees based on performance
- Ordering products (performance food group, Coastal produce etc.)
- worked with dept of agriculture, as well as Sterotech for cleanliness
- Is responsible for night deposits, as well as server payouts
- Staff scheduling
- focused on building sales through guest relations, food quality, and Catering
- Mass produced food for, and delivered Catering orders (EZCater)
Shift Leader
Cracker Barrell
Harrisburg, PA
06.2013 - 04.2018
- Supervised and led employees to maintain productivity and guest service levels.
- Delegated tasks to employees and monitored activities and task completion.
- Handled guest concerns in absence of manager or supervisor.
- Checked orders for quality and completeness.
- Upheld company standards and compliance requirements for operations.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Educated customers about offerings, promotions and pricing to boost sales.
- Reviewed operational records and reports to project sales and determine food to prep
- prepped food utilizing knives, slicers, kettles, mixers etc.
- Cooked on fast paced kitchen line
- Expedite window delegating tasks to cooks to assure hot food, and company standards
Package Sorter
UPS
Harrisburg, PA
02.2012 - 06.2013
- Sorted incoming shipments and separated packages by size, type and destination within warehouse.
- Trained new employees regarding warehouse procedures and standards.
- Operated pallet drivers to move packages and cartons.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages
- Routed all classes of mail in sequence of delivery along established route.
- Packed, sealed or affixed postage to prepare materials for shipping.
- Utilized factors such as package shape and final destination to sort into correct bins for delivery.
Sous Chef
Wooden Nickel Pub & Eatery
Millersburg, PA
06.2003 - 02.2012
- Monitored food products, driving quality, freshness and integrity.
- Trained kitchen workers on culinary techniques.
- Supervised kitchen food preparation in demanding, high-volume environments.
- Plated food according to restaurant artistic guidelines to promote attractive presentation.
- Conducted frequent line checks to keep food at proper temperatures in holding zones.
- Improved performance of team members resulting in high-quality meals produced daily.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Trained and supervised line cooks to develop new skills and improve team performance.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
Education
High School Diploma -
Halifax Area High School
Halifax, PA06.2002
Skills
- Resource management
- Store operations oversight
- Team member development
- Product ordering
- Supervision & leadership
- Good work ethic
- Critical thinking
- Conflict resolution
- Foodservice
- Cleaning and sanitation
- Menu development
- Portion and cost control
- projections and preparation
- Workflow Optimization
Timeline
Manager
Metro Diner
04.2018 - Current
Shift Leader
Cracker Barrell
06.2013 - 04.2018
Package Sorter
UPS
02.2012 - 06.2013
Sous Chef
Wooden Nickel Pub & Eatery
06.2003 - 02.2012
High School Diploma -
Halifax Area High School
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