Randy Watson
Fortmill,SC
Summary
Hi. My name is Randy and I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude and willingness to take on added responsibilities to meet team goals. I am proficient in SQL, Excel, Tableau, Teradata, and MicroStrategy. I have strong analytical skills with extensive experience in data analysis, reporting and cross-functional collaboration.
Overview
8
8
years of professional experience
1
1
Certificate
Work History
Senior Data and Reporting Analyst
Spectrum Enterprise
05.2022 - Current
- Developed and maintained Tableau dashboards with interactive visualizations.
- Analyzed large datasets to identify trends, patterns and correlations utilizing advanced analytics techniques in Tableau.
- Gathered, analyzed and formatted large amounts of data into meaningful information.
- Develop and implement strategies for operational excellence.
Sr. Workforce Management Analyst
Spectrum Enterprise
06.2017 - 05.2022
- Create databases for attendance tracking, data warehousing, and reporting
- Developed forecasting models to ensure optimal staffing levels in call center operations.
- Created reports to analyze labor utilization, overtime, and cost savings opportunities.
Business Operations Analyst
Spectrum Enterprise
05.2016 - 06.2017
- Provided solutions to improve staff productivity
- Conducted agent performance metric modeling
- Developed regional reporting for trend analysis.
Business Analyst, Mobile Communications
Spectrum Enterprise
10.2015 - 05.2016
- Conducted financial analysis to ensure the department met the yearly budget
- Managed, tracked, and analyzed mobile inventory lines with 19 carriers
- Provided weekly and ad-hoc financial and inventory reporting analysis.
Skills
- Data Analysis Tools: SQL, Excel, Tableau, Teradata, MicroStrategy
- Project Management: Proficient in leading cross-functional teams
- Communication: Strong presentation and communication skills
- Analytical Skills: Advanced analytical abilities for pattern recognition and issue resolution
- Leadership: Mentorship and leadership experience
- Statistical Knowledge: Intermediate to advanced statistical knowledge
- Attention to Detail: High attention to detail and quality
- Industry Knowledge: Understanding of complex business processes and rules
Certification
Data Science with SQL and Tableau Certificate, Cornell University
Yellow Belt of Six Sigma Methodology
Timeline
Senior Data and Reporting Analyst
Spectrum Enterprise
05.2022 - Current
Sr. Workforce Management Analyst
Spectrum Enterprise
06.2017 - 05.2022
Business Operations Analyst
Spectrum Enterprise
05.2016 - 06.2017
Business Analyst, Mobile Communications
Spectrum Enterprise
10.2015 - 05.2016
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