Randy Wessels
Amadeus IT Group
Manor,TX
13
years of professional experience
Experienced Site Manager with a proven track record in project management and team leadership. Skilled in quality assurance, vendor management, and staff training, driving successful project outcomes and enhanced workflows.
Work History
Site Manager
10 Years 5 Months- Provided day-to-day 1st, 2nd and 3rd level support for Airport/Airline systems.
- Implemented new software suites to provide better workflows
- Trained Airport staff, and offered solutions to better improve workflows within Amadeus systems.
- Managed vendor relationships ensuring compliance with service level agreements.
- Managed and coordinated projects with Airline/Airport/Amadeus resources.
- Interviewed, hired, and trained new workers.
- Assisted other managers with interviewing potential new staff.
- Improved client satisfaction with timely project completion through effective communication and coordination among team members.
- Met with stakeholders on a regular basis to ensure customers were up to date
Field Engineer
3 Years- Provided 1st and 2nd level support to airport and airline systems.
- Worked independently and provided daily shift documentation for all work completed
- Implemented new software and hardware for customer needs
- Became a SME on several AirIT systems and served as a trainer for AirIT and Airport staff.
Education
Bachelor of Science - Computer Networking
Skills
Project management
Quality assurance
Operations management
Resource allocation
Staff training
Team leadership
Problem-solving
Conflict resolution
Proactive issue identification
Vendor management
Timeline
Site Manager
Amadeus IT Group
03.2016 - CurrentRead More
Field Engineer
AirIT
03.2013 - 03.2016Read More
Anthem College
Bachelor of Science from Computer Networking
Read More