Randy Williams
Lauderhill,FL
Summary
Dynamic Manager of People with a proven track record in Service Management, Cost Management and Results Management. Skilled in task delegation and food safety compliance, achieving a significant reduction in food waste and increasing team morale.
Overview
36
36
years of professional experience
Work History
Deli Manager
Publix Supermarket
06.2014 - Current
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
- Ensured a safe work environment by enforcing strict adherence to health and safety regulations.
- Increased deli sales by implementing innovative merchandising and promotional strategies.
- Streamlined deli operations through effective scheduling, inventory management, and staff training.
- Conducted regular performance evaluations for staff members, providing constructive feedback for professional growth.
- Led team meetings regularly, fostering open communication among staff members about challenges or opportunities for improvement within the department.
- Improved team morale by implementing system for staff recognition and rewards based on performance and customer feedback.
- Led by example, working alongside team during busy periods to ensure high-quality service and product delivery.
Deli Associate
Publix Supermarkets Store
11.2011 - 06.2014
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
- Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Prepared high-quality sandwiches, salads, and other deli products for customers, resulting in repeat business.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
Sales Manager
Great HealthWorks
10.2009 - 04.2011
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
Customer Service Supervisor
Comcast Cable Company
11.2002 - 04.2009
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Implemented effective scheduling strategies to optimize staff coverage during peak hours and minimize wait times for customers.
- Monitored call center data to assess trends, proactively implementing solutions for identified issues.
- Initiated mentorship program, pairing new employees with experienced mentors for accelerated learning.
Customer Service Call Center Supervisor
American Express
11.1988 - 04.2002
- Managed escalations effectively, resolving complex issues quickly while maintaining high levels of professionalism and empathy towards customers.
- Provided ongoing feedback to team members, leading to improved communication skills and conflict resolution abilities.
- Collaborated with other departments to develop cross-functional initiatives that enhanced the overall customer experience.
- Increased employee retention by creating a positive work environment focused on open communication, personal growth opportunities, and recognition of achievements.
- Analyzed call center metrics to identify areas of improvement and implemented targeted action plans for each issue.
- Fostered strong relationships with stakeholders across various departments, ensuring alignment of goals and seamless collaboration on cross-functional projects.
- Implemented quality assurance measures, leading to an increase in first-call resolution rates and overall customer satisfaction scores.
- Conducted regular performance evaluations for team members, offering constructive feedback for continuous improvement in their roles.
- Reduced call wait times by optimizing agent schedules and monitoring workforce management system.
- Addressed on average Number inbound customer calls daily.
Education
Bachelor Of Business Administration - Business Management
Nova Southeastern University
Davie, FL10.2001
Skills
- Task delegation
- Inventory management
- Food safety compliance
- Cost reductions
- Waste reduction
- Profit and loss
Timeline
Deli Manager
Publix Supermarket
06.2014 - Current
Deli Associate
Publix Supermarkets Store
11.2011 - 06.2014
Sales Manager
Great HealthWorks
10.2009 - 04.2011
Customer Service Supervisor
Comcast Cable Company
11.2002 - 04.2009
Customer Service Call Center Supervisor
American Express
11.1988 - 04.2002
Bachelor Of Business Administration - Business Management
Nova Southeastern University
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