RANDY D. SINGH
St. Cloud,FL
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
25
25
years of professional experience
Work History
Store Manager
ASHLEY GLOBAL RETAIL
08.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Interacted well with customers to build connections and nurture relationships.
- Enhanced Customer Service Management and improved customer satisfaction through staff training in customer service and product knowledge.
- Trained and guided team members to maintain high productivity and performance metrics.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions and promotions within the organization.
Subject Matter Expert/Retail Consultant
THIRD BRIDGE GROUP LIMITED
01.2013 - Current
- Provided Subject Matter Expertise (SME) and consultation to Retail Operations and Investments
- Worked with Clients to identify, evaluate and provide feedback and operational requirements including formal retail requirements, product development, brand development, market analysis, logistics, locations, and staffing
- Performed functional analysis to determine resources, people, products and markets
- Provide Furniture and Mattress Retail Consulting, Furniture Management, Sales Management and other related Services.
Senior Store Manager
RAYMOUR & FLANIGAN Furniture & Mattress Co.
01.2015 - 01.2022
- Managed the daily Retail Sales and Operation of Stores and Showrooms in the New York Market - Queens, Brooklyn and Long Island
- Provided leadership and retail management with the responsibility for profitability, direct sales activities, customer service, store maintenance, recruiting and hiring, and training and sales support functions
- Revised daily store operations including opening and closing procedures, associates' schedules and timecards, inventory control, merchandising and displays, crisis management, and shift procedures to improve efficiency by 10%
- Resolved customer service issues promptly and maintained customer satisfaction with quick and professional handling of product returns, store credits, and other related issues, increasing customer satisfaction to 94%
- Fostered positive work environment by working alongside Associates, led by example, encouraged great work ethic, communicated, and provided feedback, increasing retention by 35%
- Evaluated staff capabilities and performance, identified gaps, and developed and conducted training for areas of improvement, increasing level of performance to meet or exceed sales goals 92% of time over 5-year-period
- Supported professional development of team members at all levels to place knowledgeable candidates in leadership roles
- Averaging two promotions and appointments per year over 6 years period.
Representative / Financial Consultant
COMBINED INSURANCE GROUP /
01.2013 - 01.2017
- Provided services to clients' including Financial Services and Insurance needs by offering life, health, and disability insurance
- Interviewed prospective clients and obtained data on their financial resources and needs, recommended financial needs and insurance policies to meet the preferences of individual clients and families
- Ensured that policy requirements were fulfilled, including any necessary medical examinations and the completion of appropriate forms.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
Store Manager / Executive
BOB'S DISCOUNT FURNITURE
01.2006 - 01.2012
- Managed Retail Sales and Operations of Stores and Showrooms in New York, New Jersey, Connecticut, Massachusetts
- Developed and maintained business and professional relationship with customers
- Communicated with unsatisfied and disgruntled customers by phone, emails and in person, providing logical and quick solutions to assist them with store credits, returns and feedback, increasing customer satisfaction and problem resolution to improve client satisfaction rates
- Evaluated staff's capabilities and performance, identified gaps and inconsistencies, and developed and conducted training for areas of improvement, increasing level of performance to meet or exceed sales goals
- Fostered positive work environment by working alongside Associates, forging work culture of collaboration and inclusion to increase morale and reduce turnover by 30%, leading by example, encouraged great work ethic, and communicated and provided feedback.
Senior Executive - Operations Controller / Senior Regional Manager
COURTS GUYANA INCORPORATED
01.1999 - 01.2005
- Successfully grew Retail Sales for 24 Stores resulting in annual revenue of over $5.0 Billion Dollars
- Responsible for Stores, Sales, Operations, Administration, Marketing, Displays and Merchandising, Budgeting and Forecasting, P&L Performance, Credit Control, Staffing, Training and Development, Customer Service, Inventory Management, Facilities Management and Special Projects
- Identified key resources, developed SMART goals, and created the framework for local business objectives
- Key person with responsibility for organizational and executive support.
Education
BA in Business Management -
UNIVERSITY OF GUYANA
Georgetown, Guyana01.2000
Associated Degree in Marketing Management -
UNIVERSITY OF GUYANA
Georgetown, Guyana01.1996
Skills
- Scheduling Management
- Financial Reporting and Budgeting
- Project Management
- Client Relationship Management
- Prospecting and Retention
- Presentation
- Market - Business and Data Analysis
- Attention to Detail
- Teamwork and collaboration
- Communication - Oral and Written
- Problem-solving
- Adaptability
- Leadership
- Motivational
- Critical Thinking
- Conflict Management
- Microsoft - Word, Excel, PowerPoint, Outlook, Teams, Meet
- Multiple Program Initiatives - Oracle, Tableau, Trello, GERS, SAP, CRM, POS
Timeline
Store Manager
ASHLEY GLOBAL RETAIL
08.2022 - Current
Senior Store Manager
RAYMOUR & FLANIGAN Furniture & Mattress Co.
01.2015 - 01.2022
Subject Matter Expert/Retail Consultant
THIRD BRIDGE GROUP LIMITED
01.2013 - Current
Representative / Financial Consultant
COMBINED INSURANCE GROUP /
01.2013 - 01.2017
Store Manager / Executive
BOB'S DISCOUNT FURNITURE
01.2006 - 01.2012
Senior Executive - Operations Controller / Senior Regional Manager
COURTS GUYANA INCORPORATED
01.1999 - 01.2005
BA in Business Management -
UNIVERSITY OF GUYANA
Associated Degree in Marketing Management -
UNIVERSITY OF GUYANA
Similar Profiles
Rachael PirozziRachael Pirozzi
Regional Visual Manager at Ashley Global RetailRegional Visual Manager at Ashley Global Retail
Giovanni FerreiraGiovanni Ferreira
Sr Manager Operational Merchandising at ASHLEY GLOBAL RETAILSr Manager Operational Merchandising at ASHLEY GLOBAL RETAIL
Mary Lib FitchMary Lib Fitch
Customer Service Representative at Ashley Global RetailCustomer Service Representative at Ashley Global Retail