RANDY .L. PERSAUD
Results-driven and detail-oriented professional with over 10 years of progressive experience in business management, administration, customer service, and healthcare support. Holds a Diploma in Business Management and Administration and a Certificate in Leadership and Organization. Proven track record of optimizing operations, maintaining accurate records, leading and developing teams, and delivering exceptional service in fast-paced, high-volume environments. Recognized for strong organizational, communication, and problem-solving abilities, with a commitment to operational excellence, continuous improvement, and professional development through the future pursuit of a Bachelor of Business Administration (BBA) and a Master's degree.
Work History
Shipping Clerk
3 Years 9 Months- Pick, scan, and pack retail and wholesale orders with high accuracy
- Prepare invoices and dispatch orders for timely shipment
- Manage domestic and international shipping using UPS and FedEx systems
- Coordinate drop-shipping orders to meet delivery deadlines
- Load outbound shipments in compliance with safety standards
- Maintain organized shipping records and support daily warehouse operations
- Leadership: Selected by management to onboard and train new hires on facility protocols and safety standards.
- Coordinated shipping schedules to optimize delivery timelines and reduce operational delays.
Administrative Assistant & Phlebotomist
3 Years 3 Months- Managed administrative programs for prenatal patients with strict confidentiality
- Maintained and updated patient medical and personal records
- Prepared and submitted monthly operational and medical reports
- Performed venipuncture and capillary punctures following clinical protocols
- Collected, labeled, processed, and stored blood samples accurately
- Verified laboratory requirements and reviewed medical documentation
- Maintained hygiene, safety, and quality control standards
- Communicated clearly with patients, nurses, and physicians
- Coordinated scheduling and appointment management for medical staff and patients.
- Streamlined office processes to enhance operational efficiency and reduce administrative delays.
Customer Service Representative Supervisor
9 Years 3 Months- Supervised customer service team, ensuring adherence to company policies and procedures.
- Trained new staff on operational guidelines and effective customer interaction techniques.
- Delivered high-quality customer service and resolved escalated concerns
- Oversaw inventory handling, packing, and store organization
- Prepared weekly sales and performance reports
- Managed financial responsibilities including daily expenses and cost control
- Supported management decision-making to improve efficiency and profitability
- Developed and implemented training programs for new customer service representatives.
Education
Diploma - Business Management & Administration
Certificate - Leadership & Organization
Diploma - Phlebotomy Technician (Merit)
CXC Subjects: Mathematics, English, Accounts, Business, Social Studies, Information Technology, Office Administration
Diploma
Computer Training (Word, Excel, Internet & Email)