Summary
Overview
Work History
Education
Skills
Timeline
Generic

Randyn Fullard

Washington

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

10
10
years of professional experience

Work History

Playlist Performer

Carnival Cruise Lines
01.2023 - Current
  • Maintained physical fitness and vocal health to consistently deliver high-quality performances under demanding conditions.
  • Enhanced audience engagement by incorporating dynamic performance techniques and innovative stage presence.
  • Adapted quickly to changes in scripts or direction, demonstrating flexibility as an actor under tight deadlines or last-minute adjustments.
  • Collaborated with directors to develop compelling character portrayals, resulting in memorable performances.
  • Captured audience by channeling and exhibiting emotions, resulting in audience laughter, crying, excitement, shock, and fear.
  • Provided constructive feedback to peers during rehearsals, promoting growth as performers while strengthening group dynamics.
  • Established rapport with fellow cast members, fostering a supportive and collaborative work environment.
  • Mentored aspiring performers through workshops and one-on-one coaching sessions, sharing valuable insights from years of professional experience.
  • Served as understudy for lead roles seamlessly stepping when needed maintaining production''s integrity without compromising show''s overall quality.
  • Attended workshops and seminars to continuously improve performance skills and stay current with industry trends.

Floor Leader

Lush Cosmetics
11.2020 - Current
  • Fostered high-quality customer service across team by modeling standards and providing team with direction and coaching.
  • Assessed job applications and helped make hiring recommendations to bring in top candidates for key vacancies.
  • Mentored minority talent among staff to promote minority leadership.
  • Orchestrated environment of Transparency and helped demystify development plans for myself and team members.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Effectively delegated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Processed incoming inventory, merchandised shelves to peak sales performance.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Trained teachers on effective teaching techniques, classroom management strategies, and behavior modification.

Fit Consultant/ Styllist

Rent The Runway
06.2017 - 03.2020
  • Analyzed suitable colors, cuts, and designs for clients' outfits, jewelry, and makeup.
  • Developed wardrobes for over 100 clients to promote public image and self-confidence.
  • Assembled head-to-toe fashion ensembles for specific occasions and events such as Black Tie and Charity events.
  • Collaborated with other stylists to discuss exciting new trends that could be utilized in development of showroom displays.
  • Cross-sold jewelry, shoes, hats, and other accessories that would complete outfits or boost new wardrobes.
  • Greeted all clients and asked open-ended questions to better understand his or her needs.
  • Researched current fashion trends and competitor activity.

Crew Member

Trader Joe's
06.2017 - 01.2018
  • Kept cases and shelves clean and well-stocked by front-facing, checking codes, rotating and removing out-of-date products to achieve a fresh and appealing display.
  • Maintained a safe, clean, and well-organized working and shopping environment by sweeping and mopping floors and complying with health and sanitation procedures adhering to safe work practices.
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.
  • Engaged customers and provided a very high level of service and support, helping find desired products and items.
  • Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
  • Planned attractive produce displays, using color and texture to enhance.

Customer Sales Associate/Chocolatier

Barista, Godiva Chocolatier, Inc
06.2014 - 02.2016
  • Made confections by hand and ordered ingredients from suppliers.
  • Troubleshot and repaired malfunctioning kitchen equipment to maintain team performance levels.
  • Packaged chocolate items for delivery or pickup.
  • Adhered to strict food safety and health practices to prevent such illnesses as E.coli and listeria from contaminating products.
  • Kept work areas clean, neat and organized to promote safety, productivity and team success.
  • Created batches of food products with specified flavor, texture, clarity, bouquet and color profiles by following production recipes and procedures.
  • Prepared mixtures by properly filling kettles, pressure cookers and other processing containers with exact ingredients in accurate proportions.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Education

Bachelor of Fine Arts - Theatre Arts

Point Park University
Pittsburgh, PA
04.2017

Skills

  • Sales Leadership
  • Staff Coaching and Training
  • Team Building and Motivation
  • Social Perceptiveness
  • Service-Oriented
  • Creativity and Originality
  • Problem Anticipation and Resolution
  • Interpersonal Communication

Timeline

Playlist Performer

Carnival Cruise Lines
01.2023 - Current

Floor Leader

Lush Cosmetics
11.2020 - Current

Crew Member

Trader Joe's
06.2017 - 01.2018

Fit Consultant/ Styllist

Rent The Runway
06.2017 - 03.2020

Customer Sales Associate/Chocolatier

Barista, Godiva Chocolatier, Inc
06.2014 - 02.2016

Bachelor of Fine Arts - Theatre Arts

Point Park University

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Randyn Fullard