Summary
Overview
Work History
Education
Skills
Timeline
Generic
Ranee Congdon

Ranee Congdon

Phillipsburg,KS

Summary

Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

27
27
years of professional experience

Work History

Short Order Cook, Customer Service

Third Street Bakery
10.2010 - 05.2023
  • Restocked stations and supplies during slower periods between rushes.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Checked freshness and quality of ingredients.
  • Sought ways to improve processes and services provided.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Trained new team members on kitchen operations and safety protocols.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Performed cash, card and check transactions to complete customer purchases.

Cashier, Assistant Manager

Alta Formally Known As First Stop
01.2009 - 10.2010
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Tallied cash drawer at beginning and end of each work shift.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Created employee schedules to align coverage with forecasted demands.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Greeted customers entering store and responded promptly to customer needs.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Built relationships with customers to encourage repeat business.
  • Welcomed customers and helped determine their needs.

Housekeeper

Phillips County Hospital
03.2008 - 01.2009
  • Handled requests for extra linens, toiletries and other supplies.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Changed bed linens and collected soiled linens for cleaning.
  • Removed waste paper and other trash from premises to designated area.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
  • Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
  • Cleaned elevators, glass, and planters in public areas.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
  • Verified cleanliness and organization of storage areas and carts.
  • Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
  • Moved chairs, desks, and beds around rooms to clean behind and underneath furniture.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Complied with applicable standards during cleaning of specialty areas such as labs, surgery suites and labor and delivery rooms to maintain exceptional level of cleanliness.
  • Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
  • Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
  • Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
  • Practiced established infection control methods to reduce risks to patients, families, and medical staff.

Online Reconciliation

Brooke Processing Center
11.2004 - 03.2008
  • Reconcile daily bank statements.
  • Research customers, customers errors and questions.
  • problem solving for agents and other employees.
  • communication with agents and companies,
  • meeting deadlines.
  • multi-tasking
  • 10-key and excel skills
  • Training new employees
  • Filing
  • Built long-term relationships due to prompt and courteous service.
  • Streamlined office operations using automation, oversaw client communications, managed record tracking and data communication activities.
  • Gained strong leadership skills by managing projects from start to finish.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Delivered services to customer locations within specific timeframes.
  • Strengthened communication skills through regular interactions with others.

General Manager

Loves Country Store
07.1996 - 08.2004
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Assisted in recruiting, hiring and training of team members.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Managed budget implementations, employee evaluations, and contract details.
  • Developed and implemented strategies to increase sales and profitability.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Formulated policies and procedures to streamline operations.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Analyzed market trends and competitor activities to create competitive advantages.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Reported issues to higher management with great detail.
  • Collaborated with cross-functional teams to develop innovative solutions.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Interacted well with customers to build connections and nurture relationships.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Trained new employees on proper protocols and customer service standards.

Education

No Degree - Nursing

Cloud County Community College
Concordia, KS

No Degree - Business Management

Colorado Technical University
Colorado Springs, CO

BSW -

Fort Hays State University
Hays, KS
05.2026

High School Diploma -

Belleville High School
Belleville, KS
05.1993

Skills

  • Billing and Payment Processing
  • Collaborative Relationships
  • Customer Needs Assessments
  • Social Perceptiveness
  • Safe Work Practices
  • Bank Deposits
  • Decision-Making
  • Flexible and Adaptable
  • MS Office
  • Good Telephone Etiquette
  • Critical Thinking
  • Self-Motivated
  • Problem-Solving
  • Dependable and Responsible
  • Data Entry
  • Multitasking Abilities

Timeline

Short Order Cook, Customer Service

Third Street Bakery
10.2010 - 05.2023

Cashier, Assistant Manager

Alta Formally Known As First Stop
01.2009 - 10.2010

Housekeeper

Phillips County Hospital
03.2008 - 01.2009

Online Reconciliation

Brooke Processing Center
11.2004 - 03.2008

General Manager

Loves Country Store
07.1996 - 08.2004

No Degree - Nursing

Cloud County Community College

No Degree - Business Management

Colorado Technical University

BSW -

Fort Hays State University

High School Diploma -

Belleville High School

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Ranee Congdon