Raneel Bell
Summary
Accomplished Customer Service Representative with a proven track record at Teleperformance USA, adept in critical thinking and data entry. Excelled in enhancing customer loyalty through empathetic conflict resolution and active listening, contributing to sales growth. Demonstrates a versatile skill set and a fast-learning ability, ensuring high-quality service in high-stress environments.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Teleperformance USA
03.2020 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Thrived under the pressure of working during the pandemic and having to transition from an onsite position to being 100% work from home.
Customer Service Representative
OfficeMax
07.2018 - 05.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher sales and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Performed multiple tasks throughout the store to create an impeccable experience for each customer.
Education
High School Diploma -
Cairo High School
Cairo, GA03-2015
Albany State University
Albany, GASkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Versatile
- Multitasker
- Fast Learning
- Call center experience
- De-escalation techniques
Timeline
Customer Service Representative
Teleperformance USA
03.2020 - Current
Customer Service Representative
OfficeMax
07.2018 - 05.2020
High School Diploma -
Cairo High School
Albany State University
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