Raneesha Brown
Tahlequah,OK
Summary
Proven Collections Specialist with a track record of enhancing customer payment compliance and fostering trust through exceptional service at Vive Financial. Leveraged strong negotiation and relationship-building skills to boost collection efforts by 95% remotely. Excelled in a high-volume call center, demonstrating proficiency in software and a goal-oriented mindset.
Overview
11
11
years of professional experience
Work History
Collections Specialist
Vive Financial
03.2021 - Current
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Remote 95% of the time from home.
- Negotiated to collect balance in full.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Processed payments and applied to customer balances.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Boosted overall collection efforts through building strong relationships with clients that fostered trust and open communication lines.
- Maintained high volume of calls and met demands of busy and productive group.
- Counseled debtors on payment options and arranged installment agreements.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Trained new team members on scripts, company services, and collection strategies.
- Used skip tracing and other techniques to locate debtors.
- Used probing techniques to determine debtors' reasons for delinquency.
Cosmetologist
Hair By Me
12.2013 - 11.2020
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
Receptionist
Spencer Bail Bonding
08.2014 - 11.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Resolved customer problems and complaints.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
Bachelor Of Music Education -
University of Central Arkansas
Conway, ARCosmetology -
Career Academy of Hair Design
Springdale, AR12.2013
High School Diploma -
Har-Ber High School
Springdale05.2012
Skills
- Credit and collections
- Teamwork orientation
- Account review
- Relationship building
- Collections
- Proficiency in software
- Customer research
- Skip tracing
- Professionalism and ethics
- Payment posting
- Data entry efficiency
- Goal-oriented mindset
- Decision-making
- Outbound calling
- Debt recovery expertise
- Empathy and tactfulness
- Strong negotiation skills
- Goals and performance
- Call center experience
- Payment acceptance
Accomplishments
100% on all QA calls 5 times
Highest Calls Per Hour 2024
Timeline
Collections Specialist
Vive Financial
03.2021 - Current
Receptionist
Spencer Bail Bonding
08.2014 - 11.2019
Cosmetologist
Hair By Me
12.2013 - 11.2020
Bachelor Of Music Education -
University of Central Arkansas
Cosmetology -
Career Academy of Hair Design
High School Diploma -
Har-Ber High School
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