Raneigh Perkins
Indianapolis,USA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
28
28
years of professional experience
Work History
Reimbursement Specialist
PT Solutions
01.2023 - Current
- Process pre-billing and charge charge errors efficiently, ensuring accurate reimbursement for healthcare services.
- Analyzed reimbursement trends to identify discrepancies and resolve issues promptly.
- Provided expert guidance on complex reimbursement scenarios, improving overall client satisfaction and outcomes.
- Provided exceptional customer service when responding to patient inquiries about reimbursement status and procedures.
- Supported company objectives by maintaining compliance with all relevant state and federal regulations governing medical billing practices.
- Identified trends in reimbursement denials, recommending process improvements to minimize future occurrences.
- Advanced internal communication channels by sharing best practices among colleagues, fostering an environment of continuous learning and improvement.
- Maintained comprehensive knowledge of healthcare billing practices, staying current on industry updates and changes in regulations.
- Collaborated with cross-functional teams to streamline billing processes and reduce errors.
- Established workflow and SOPs for Indiana Reimbursement Specialist
FRONT OFFICE MANAGER
PT Solutions
07.2022 - 01.2023
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Defined clear targets and objectives and communicated to other team members.
- Delivered performance reviews, recommending additional training or advancements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Coached employees through day-to-day work and complex problems.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
ADMINISTRATIVE COORDINATOR
Ascension St. Vincent
06.2016 - 07.2022
- Direct support to leadership team, including managers and team lead
- Trained new hires for Patient Office Rep position
- Established standardized procedures and work space among offices
- Order office supplies while maintaining cost center budget
- Managed PTO requests and coverage schedule
- Super User for new Electronic Medical records system
- Direct Supervisor to 22 Patient Office representatives
- Assisted management with special projects to complete all tasks by deadlines.
PATIENT ADMINISTRATIVE COORDINATOR
Team Rehabilitation
06.2016 - 05.2019
- Creating a rapport with patients and staff to ease any communication involving patient care
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Assisted management with special projects to complete all tasks by deadlines.
- Maintained office calendars to track important dates and deadlines.
- Monitored and ordered office supplies to keep office stocked with resources necessary to function smoothly.
- Prepared detailed documents and reports in adherence administrative processes.
PATIENT OFFICE REPRESENTATIVE
St. Vincent Fishers Hospital
04.2006 - 06.2016
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Ordered office supplies while maintaining cost center budget
- Maintained a clean and organized work space
- Trained new employees
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Followed document protocols to safeguard confidentiality of patient records.
SHIFT LEADER
Cracker Barrel Old Country Store
07.2003 - 05.2007
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Enforced company policies and regulations with employees.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
CENTER FLOAT/ TEACHER AIDE
Hand And Hand Early Childhood Developmental
09.2002 - 05.2003
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Assisted teacher by developing lesson plans to meet educational goals for each child.
- Engaged and entertained children through recreational and educational activities.
- Communicated with parents to inform about child's progress and classroom behavior.
ASSISTANT STORE MANAGER
Kids "R" Us
11.1997 - 05.2002
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Education
Core 40 Diploma -
Warren Central High School
Indianapolis, INSkills
- Strategic Planning
- Managing Operations and Efficiency
- Time Management
- Managing Employee Relations
- Managing Multiple Tasks
- Complex Problem-Solving
- Employee Training
- Coaching and Mentoring
- Verbal and Written Communication
- Scheduling and Coordinating
- ICD-10 coding
- HCPCS coding
Accomplishments
- Collaborated with team of Columbus East in the development of Pediatric speech scheduling process to keep schedules filled and waitlist patients being seen.
- Has served as a liaison between Ascension and PT Solutions for SOPs and other operational tasks
- Supervised team of 20 + staff members.
- Directors Shining Star of the Quarter 11/2013
- Cracker Barrel Employee of the Year 2005
Timeline
Reimbursement Specialist
PT Solutions
01.2023 - Current
FRONT OFFICE MANAGER
PT Solutions
07.2022 - 01.2023
ADMINISTRATIVE COORDINATOR
Ascension St. Vincent
06.2016 - 07.2022
PATIENT ADMINISTRATIVE COORDINATOR
Team Rehabilitation
06.2016 - 05.2019
PATIENT OFFICE REPRESENTATIVE
St. Vincent Fishers Hospital
04.2006 - 06.2016
SHIFT LEADER
Cracker Barrel Old Country Store
07.2003 - 05.2007
CENTER FLOAT/ TEACHER AIDE
Hand And Hand Early Childhood Developmental
09.2002 - 05.2003
ASSISTANT STORE MANAGER
Kids "R" Us
11.1997 - 05.2002
Core 40 Diploma -
Warren Central High School