RANEISHA BEARD
El Paso,TX
Summary
Dependable worker with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Fire Control Specialist
US Army
Fort Bliss, TX
04.2019 - Current
- Developed and implemented specialized procedures for customer service operations.
- Provided support for personnel in resolving complex issues.
- Coordinated with other departments to ensure efficient workflow processes.
- Researched and analyzed customer feedback to identify areas of improvement.
- Exercised versatility in fast-paced, agile work environments.
- Participated in ongoing training and compliance activities.
- Coordinated and managed various programs or projects to achieve established objectives.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Supervise, train and guide incoming personnel.
- Analyze skills in conjunction with company provided tools in order to solve complex issues.
- Operate, maintain and service assigned vehicles and equipment.
Cashier/ Cook
Willies Wee-Nee Wagon
Brunswick, GA
10.2017 - 04.2019
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Balanced daily transactions on a computerized point-of-sale system.
- Assisted customers over the phone regarding order placement.
- Maintained cleanliness of dining area including countertops, tables, windowsills and floors.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Call Center Customer Service Representative
Adecco
Brunswick, GA
11.2018 - 01.2019
- Answered incoming customer calls regarding product inquiries, orders, and complaints.
- Provided customers with product and service information.
- Resolved customer issues in a timely manner.
- Adhered to all company policies and procedures related to customer service.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Assisted customers in navigating webpages for online purchases or account setup.
- Offered support for technical problems associated with products or services purchased by the customer.
- Updated existing customer information as needed in company databases.
- Demonstrated excellent listening skills while interacting with customers.
- Utilized problem-solving techniques when resolving challenging customer issues.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Used available resources to provide efficient and accurate solutions for customer service requests.
Education
High School Diploma -
Glynn Academy
Brunswick, GA05.2017
Some College (No Degree) - Core Classes
College of Coastal Georgia
Brunswick, GASome College (No Degree) - Health Information Technology
DeVry University
Downers Grove, ILSkills
- Team Work
- Adaptability
- Maintenance and Repair
- Analytical Thinking
- Experience in Leadership
- Customer Service
- Payment Processing
- Call Center Operations
- Communicating With Clients
- Troubleshooting
- Cash Register Operation
- Attention to Detail
- Customer Assistance
- Cleaning and Sanitizing
- Order Taking
- Time Management Skills
- Staff Mentoring
- Written and Verbal Communication
- Conflict Resolution
Languages
English
Professional
Timeline
Fire Control Specialist
US Army
04.2019 - Current
Call Center Customer Service Representative
Adecco
11.2018 - 01.2019
Cashier/ Cook
Willies Wee-Nee Wagon
10.2017 - 04.2019
High School Diploma -
Glynn Academy
Some College (No Degree) - Core Classes
College of Coastal Georgia
Some College (No Degree) - Health Information Technology
DeVry University
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