Raneka Norfleet
Overland Park,KS
Summary
Dynamic Mortgage Operations Analyst with a proven track record at Pinnacle Financial Partners, enhancing operational efficiency and customer satisfaction. Skilled in financial analysis and problem-solving, I excel in fostering team collaboration and delivering insights that drive strategic decisions. Committed to maintaining high-quality standards while managing multiple projects effectively.
Operations Research Analyst with advanced mathematical and analytical skills and track record of identifying complex issues, collecting information, and developing practical solutions to problems. Strong written and oral communication skills useful in summarizing and presenting findings to decision-makers and developing strategic recommendations. Self-motivated with desire to advance professionally as evidenced by continuing education.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Mortgage Operations Analyst
Pinnacle Financial Partners
04.2023 - 09.2025
- Established strong relationships with key stakeholders, fostering a collaborative environment conducive to achieving shared goals.
- Oversee end‑to‑end vendor invoice reconciliation and payment workflows to support accurate financial operations.
- Audit monthly invoices for completeness and accuracy, ensuring all payments are processed within established timelines.
- Partner with vendors to resolve discrepancies, address payment concerns, and maintain positive working relationships.
- Actively participated in strategic planning meetings, contributing valuable input towards setting departmental objectives.
- Enhanced data accuracy through meticulous attention to detail in data management tasks.
- Exhibited strong analytical skills when reviewing financial reports, leading to valuable insights for budget allocation decisions.
- Performed validation and testing of models to promote adequacy and reformulate models as necessary.
- Created and managed operational databases to store and track data and maintain accurate information.
- Managed multiple projects simultaneously, delivering results within tight deadlines while maintaining high-quality standards.
- Boosted customer satisfaction levels with thorough analysis of client feedback and timely resolution of issues.
Mortgage Closer Specialist
Pinnacle Financial Partners
01.2018 - 04.2023
- Assisted clients in navigating complex mortgage documentation, ensuring a smooth application experience from start to finish.
- Explained legal aspects of loan to borrower, as well as payment terms and clauses.
- Managed a diverse pipeline of mortgage applications, prioritizing tasks effectively to meet deadlines consistently.
- Coordinated seamlessly with real estate agents, attorneys, title companies, and other stakeholders for smooth transactions.
- Facilitated successful closings by effectively communicating with all parties involved in the transaction process.
- Oversaw a portfolio of loans, ensuring timely payments and minimizing delinquencies.
- Checked loan documents for accuracy prior to closing.
- Worked with underwriters to fix application problems and resolve issues.
- Assessed loan portfolios for compliance with underwriting policies.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Compiled closing packages for drafting and presentation accuracy.
Mortgage Loan Processor
Magna Bank
06.2012 - 11.2018
- Communicated with originator and applicant concerning progress of loan file.
- Processed mortgage loan applications accurately and successfully.
- Set up and completed loan submission packages.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Educated customers on loan services and regulations to confirm compliance.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Coordinated closing process with attorneys, title companies, and government clerks.
- Upheld complete confidentiality of all submitted information according to release guidelines.
- Handled any conditions sent from underwriting departments.
- Analyzed borrower credit reports and income statements to verify accuracy.
- Developed comprehensive understanding of loan processing regulations and laws to be fully compliant.
- Maintained accurate records of loan processing activities and documents in CRM system.
- Ensured compliance with federal lending regulations through meticulous attention to detail during the loan processing phase.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Facilitated smooth closing processes by collaborating effectively with title companies, appraisers, and attorneys.
- Processed mortgage loan applications accurately and successfully for over 10+ years.
Mortgage Support Assistant
Magna Bank
11.2007 - 07.2012
- Served as a reliable point of contact for clients, promptly addressing inquiries and providing updates on their mortgage applications.
- Reduced mortgage application errors by meticulously reviewing and cross-checking financial documents for accuracy.
- Increased loan officer productivity by managing their administrative tasks to allow them to focus on new business development.
- Assisted with the preparation of comprehensive loan applications, ensuring accurate information was submitted for approval.
- Enhanced loan processing efficiency by streamlining document collection and verification procedures.
- Provided support during audits, gathering necessary documentation to demonstrate compliance with industry standards and regulations.
- Supported company growth initiatives by participating in industry events and networking activities, promoting the organization''s services within the mortgage community.
- Developed strong working relationships with third-party vendors, facilitating smooth interactions during the loan process.
- Updated company records and databases regularly to ensure accurate tracking of mortgage application statuses throughout the entire process.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
Education
High School Diploma -
Whitehaven High School
Memphis, TN05.1991
Some College (No Degree) - Accounting And Finance
Southwest Community College
Memphis, TNSkills
- Operational efficiency
- Reporting skills
- Forecasting skills
- Operations research
- Problem-solving
- Attention to detail
- Decision-making
- Team collaboration
- Critical thinking
- Interpersonal skills
- Data collection
- Analytical thinking
- Financial analysis
- Quality control
- Project management
Accomplishments
- Expanded technical expertise through specialized training in financial systems, reporting tools, and reconciliation processes, strengthening data accuracy, operational efficiency, and knowledge sharing.
- Ensured accurate fund management and strengthened internal controls by executing daily reconciliations of key financial accounts, promptly identifying discrepancies, and communicating findings for timely resolution.
- Recognized as a dependable team resource with proven ability to produce high-quality work, identify areas for improvement, and implement effective solutions proactively.
- Completed leadership training and actively participated in Associate Engagement initiatives, community engagement, and educational programs to support professional growth and organizational culture.
Certification
- Certified Closing Professional Training
- Residential Mortgage Lender Certificate
- Leadership Certificate
Languages
English
Timeline
Mortgage Operations Analyst
Pinnacle Financial Partners
04.2023 - 09.2025
Mortgage Closer Specialist
Pinnacle Financial Partners
01.2018 - 04.2023
Mortgage Loan Processor
Magna Bank
06.2012 - 11.2018
Mortgage Support Assistant
Magna Bank
11.2007 - 07.2012
High School Diploma -
Whitehaven High School
Some College (No Degree) - Accounting And Finance
Southwest Community College