Ranell Domino
Las Vegas ,NV
Summary
Analytical Underwriter with expertise in banking and Insurance. Gifted in evaluating risk and loss potential and developing information for new and renewal policies. Team-oriented with success in building relationships with brokers and sales agents to achieve business goals.
Overview
12
12
years of professional experience
Work History
Commercial Insurance Underwriter
West Guard Insurance
02.2023 - 04.2024
- Built strong relationships with agents by offering ongoing support and guidance throughout the underwriting process.
- Stayed current on industry developments and regulatory changes, ensuring compliance with relevant guidelines.
- Mitigated potential losses by conducting thorough risk assessments on existing policies during renewal periods.
- Analyzed new business opportunities, identifying trends and potential growth areas for the company.
- Negotiated terms and conditions of coverage with clients to acquire maximum profitability.
- Studied insurance industry changes, remaining up-to-date with latest trends and protocols.
- Used data entry skills to accurately document and input statements.
- Audited and corrected billing and posting documents for accuracy.
- Reviewed policy documents before issuance, ensuring accuracy and conformance to approved standards.
- Achieved high levels of customer retention through personalized service and attention to detail in policy creation.
Loan Underwriter/Escalations Specialist, Compliance
Wells Fargo
02.2013 - 08.2016
- Safeguarded company assets by verifying applicant income sources, employment history, credit reports, and collateral valuation documentation.
- Mentored junior underwriters to enhance their knowledge and skills, leading to improved team performance overall.
- Enhanced customer satisfaction by providing timely and accurate loan decisions based on comprehensive analyses.
- Streamlined underwriting processes for increased efficiency, implementing automated tools and software.
- Assessed new employee skills and strengths to provide customized training.
- Collaborated with company leaders and department managers to determine training needs, while opening new product line.
- Achieved high levels of customer satisfaction by demonstrating empathy, active listening skills, and solution-oriented thinking during interactions with customers facing difficulties.
- Trained new personnel regarding company operations, policies and services.
Customer Service Representative
Capital One/ HSBC
02.2012 - 01.2013
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Met customer call guidelines for service levels, handle time and productivity.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Educated customers on using digital banking services for self-service convenience.
- Enhanced customer satisfaction by proactively addressing and resolving banking concerns.
Education
Business Management
Cerritos College
High School Diploma -
Artesia High School
Lakewood, CA06-2008
Skills
- Underwriting guidelines
- Professional ethics
- Coverage Determination
- Policy analysis
- Credit evaluation
- Customer Service
- Time Management
- Problem-Solving
- Multitasking
- Excellent Communication
- Critical Thinking
- Financial product knowledge
- Compliance Awareness
- Credit solutions guidance
- Data Entry
- Microsoft Office
- Call Center Operations
Timeline
Commercial Insurance Underwriter
West Guard Insurance
02.2023 - 04.2024
Loan Underwriter/Escalations Specialist, Compliance
Wells Fargo
02.2013 - 08.2016
Customer Service Representative
Capital One/ HSBC
02.2012 - 01.2013
Business Management
Cerritos College
High School Diploma -
Artesia High School
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