RA'NELL ENGLISH
Hollywood
Summary
Aquatic Manager with expertise in supervising aquatic staff and managing water-based systems. Proven ability to develop and implement effective aquatics programs. Committed to delivering exceptional customer service and enhancing user experience.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Associate Director of Client Services
Imagine Swimming
New York
09.2020 - Current
- Managed daily client service operations, ensuring timely communication and resolution of inquiries.
- Collaborated with different departments to streamline operations and improve service quality.
- Coordinated client follow-ups to assess satisfaction and gather feedback for improvement.
- Developed and implemented client onboarding processes to enhance the customer experience.
- Conducted regular assessments of team performance to ensure alignment with client service goals.
Executive Personal Assistant
Dollaz Unlimited Music Group
New York
02.2015 - Current
- Assist CEO in planning of yearly master calendar
- Arranging conference calls, webinars and online meetings
- Drafting letters, preparing presentations, updating spreadsheets and managing e-mail work flow
- Manage and maintain executive schedules, including scheduling travel and conferences, making appointments, and making changes to appointments
- Organising meetings, setting up conference and video calls
- Responsible for filling, maintaining and retrieving of documents and records, reports and reference materials
Sr. Director of Staffing
IMAGINE SWIMMING
New York
04.2006 - 03.2020
- Oversaw onboarding of new employees, including applicant sorting and interview facilitation.
- Created and maintained permanent and temporary schedules for instructors, lifeguards, and pool maintenance staff.
- Managed payroll system weekly, ensuring accurate payment based on hours worked with necessary adjustments.
- Demonstrated effective team leadership, coaching, and partnership-building skills to resolve challenges.
- Served as liaison between part-time staff and upper management to communicate issues and changes.
- Provided guidance on performance management, including leadership development and coaching strategies.
- Supported training and development programs through direction and coaching initiatives.
- Evaluated employee performance, establishing training plans aligned with organizational development philosophy.
Swim Instructor
Imagine Swimming
New York
03.2009 - 05.2017
- Taught ages 2 years old through adult, all levels
- Developed and implemented customized lesson plans tailored to individual swimmer needs and skill levels.
- Monitored swimmer safety during lessons, enforcing established safety protocols and guidelines.
- Provided feedback to swimmers and parents on progress and areas for improvement.
- Conducted emergency response drills to ensure readiness for any potential incidents in the pool.
Lifeguard
JCC Manhattan
New York
04.2010 - 01.2013
- Monitored swimmers to ensure safety in the pool area.
- Performed emergency rescues when necessary.
- Maintained constant surveillance of patrons in the swimming area at all times.
- Participated in monthly training courses to stay up-to-date in water rescue techniques.
Head Lifeguard
Borough of Manhattan Community College
New York
05.2007 - 08.2012
- Acts as a liaison between lifeguarding staff and management
- Assist in the maintenance of entire pool facility, in compliance with local board of health regulations
- Assists in responding to Member inquiries regarding Life Time programs, products, services, policies, and procedures in a professional and timely manner
- Ensures Aquatics Team Members provide a safe and friendly environment for the Members
- Manages the scheduling of lifeguards to ensure that adequate coverage of pool areas are maintained during operating hours
- Perform wide range of swimming instruction to community patrons
- Provides a safe, clean, and organized aquatics area for members
- Ensured adherence to safety standards and protocols during all aquatics activities.
Swim Instructor/Lifeguard
SAINT PETERS COLLEGE
Jersey City
06.2004 - 07.2008
- Taught swim lessons for students of the college in addition to the college staff and faculty. Skills ranging from beginner to advanced techniques.
- Aid the pool manager and assistant manager in every way necessary to keep the pool facility running smoothly
- Assist in the cleanliness and the daily upkeep of the pool area
- Assist with opening/ closing duties of the pool area and with maintaining the appearance of the pool deck throughout the shift
- Demonstrates positive attitude and actions through a display of courtesy, service, cooperation, hospitality, sensitivity, and professionalism to internal and external customers
- Provides the highest level of guest service that exceeds guest expectations
Education
Bachelor's - Psychology
SAINT PETERS UNIVERSITY
Jersey City, NJ09.2007
High school diploma - General Studies
HUDSON CATHOLIC REGIONAL HS
Jersey City, NJ06.2004
Skills
- Team collaboration
- Problem solving
- Effective communication
- Microsoft Office proficiency
- Pool maintenance and lifeguarding
- Swimming expertise
- Performance management
- Employee evaluation and feedback
- Personal assistant skills
- Presentation delivery
- Office administration
- Interviewing and recruiting
- Change management strategies
- Service quality enhancement
Certification
- Certified Pool Operator, 02/01/19, 02/01/24
- Lifeguarding/First Aid/CPR/AED, 04/01/19, 04/01/21
- Water Safety Instructor, 05/01/16, 05/01/19
Additional Information
Received Swim scholarship to Div 1 college, Captain of HS swim team, Junior and Senior year. All county awards, Competed in track and swim team in College
Websites
Accomplishments
Swimming scholarship
Timeline
Associate Director of Client Services
Imagine Swimming
09.2020 - Current
Executive Personal Assistant
Dollaz Unlimited Music Group
02.2015 - Current
Lifeguard
JCC Manhattan
04.2010 - 01.2013
Swim Instructor
Imagine Swimming
03.2009 - 05.2017
Head Lifeguard
Borough of Manhattan Community College
05.2007 - 08.2012
Sr. Director of Staffing
IMAGINE SWIMMING
04.2006 - 03.2020
Swim Instructor/Lifeguard
SAINT PETERS COLLEGE
06.2004 - 07.2008
Bachelor's - Psychology
SAINT PETERS UNIVERSITY
High school diploma - General Studies
HUDSON CATHOLIC REGIONAL HS