Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Availability
Timeline
Generic
Ranesha Bethea

Ranesha Bethea

Timmonsville,SC

Summary

Customer service-oriented professional with a background in healthcare and call center experience. Able to coordinate workflows and communicate effectively with co-workers, patients, and staff. Followed policies, procedures, and guidelines to ensure consistent quality. Maintain and safeguard patient privacy and confidentiality.

Experienced with client relations, negotiation, and conflict resolution. Utilizes strategic thinking to navigate complex agreements and secure beneficial outcomes. Track record of maintaining strong working relationships and adapting to dynamic environments.

Diligent customer service/CMAA with a strong background in client relations and contract negotiations. Successfully managed high-stakes deals and fostered long-term client relationships—proven ability to handle complex situations with professionalism and tact.

Professional with comprehensive experience and readiness for the role. Known for a strong focus on team collaboration and achieving results. Adaptable and reliable, supporting colleagues effectively and responding to changing needs. Skilled in communication, problem-solving, and client relations. Recognized for integrity, determination, and results-driven approach.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objectives.

Equipped with strong problem-solving abilities, a willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and a proactive approach in delivering effective solutions.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Certified Nursing Agent (CNA)

Honorage Nursing Center
04.2024 - Current
  • Performed duties in accordance with safety and infection control procedures
  • Provided assistance with personal hygiene, feeding, and ambulation
  • Documented patient activities and condition and promoted an environment of care using Epic
  • Abided by HIPAA guidelines to ensure patient privacy and confidentiality
  • Informed clients of policies and procedures.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Supported the needs of 23 residents under long-term care.

Credit Care Specialist / Customer Service – Call Center

Foundever | Bank of America
09.2023 - 03.2024
  • Responsible for managing credit card operations, monitor customer accounts and provide payment solutions
  • Interact with customers via inbound and outbound calls to answer inquiries and to provide assistance
  • Document activity in customer accounts in an accurate manner and ensure confidentiality
  • Identify customer needs, provide resolutions to problems, and follow established procedures
  • Maintained compliance with all regulations pertaining to confidentiality, privacy, and documentation requirements within the caregiving profession.
  • Contributed to a positive work environment through effective teamwork and open communication with colleagues across departments.
  • Trained 3 new junior colleagues in 2024.

Full Time Student

Ultimate Medical Academy
10.2022 - 03.2024
  • Remained self-directed, motivated, and accountable for personal actions
  • Came prepared for class and completed assignments on time
  • Navigated new technology, utilized available resources, and set realistic expectations
  • Followed school and classroom policies, regulations, dress codes, and schedules.
  • Collaborated on group projects to complete professional deliverables.
  • Enhanced classroom experience by utilizing multimedia presentations and interactive learning tools.
  • Developed strong relationships with parents and guardians through consistent communication about student progress and goals.
  • Organized extracurricular activities to broaden students' exposure to new skills, experiences, and career paths.
  • Managed approximately 100 to 150 incoming calls, emails, and faxes per day from customers.'

Caregiver

Private Duty Care
02.2020 - 01.2022
  • Assisted with activities of daily living and administered and monitored medication
  • Handled light housekeeping duties, prepared meals, attended doctor appointments, and ran errands
  • Ensured confidentiality and privacy standards of protected health information
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient's personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.

Patient Care Assistant (PCA)

The Manor | Retirement Community
07.2019 - 02.2020
  • Took vital signs and assisted with activities of daily living – personal hygiene, mobility, and feeding
  • Documented and reported observations of patient behavior, complaints, and physical symptoms
  • Maintained confidentiality standards of protected health information by HIPAA guidelines
  • Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
  • Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Supported the needs of 23 residents under long-term care.

Education

Associate of Science Degree - Health Sciences – Medical Administrative Assistant

Ultimate Medical Academy
Tampa, FL
01.2024

Diploma -

Timmonsville High School
Timmonsville, SC
01.2019

Skills

  • Basic Coding Skills for ICD-10 & CPT
  • Insurance Verification
  • Anatomy & Physiology
  • Medical Administrative Assistant
  • Medical Terminology
  • Medical Transcription
  • Patient Processing
  • Patient Registration
  • Medical Records Management
  • Check In
  • Check Out
  • Data Entry
  • Release of Information
  • HIPAA Compliance
  • Medical Laws & Ethics
  • CMS 1500 Claim Form
  • Billing Cycle
  • Claims Appeal Process
  • Medical Billing Knowledge
  • Third Party Billing
  • Medicare
  • Medicaid
  • HMO
  • PPO
  • Problem-solving skills
  • Positive attitude
  • Customer service and care
  • Problem-solving

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.

Certification

  • State of South Carolina – Certified Nursing Assistant #9987381
  • American Heart Association – First Aid, CPR

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Certified Nursing Agent (CNA)

Honorage Nursing Center
04.2024 - Current

Credit Care Specialist / Customer Service – Call Center

Foundever | Bank of America
09.2023 - 03.2024

Full Time Student

Ultimate Medical Academy
10.2022 - 03.2024

Caregiver

Private Duty Care
02.2020 - 01.2022

Patient Care Assistant (PCA)

The Manor | Retirement Community
07.2019 - 02.2020

Associate of Science Degree - Health Sciences – Medical Administrative Assistant

Ultimate Medical Academy

Diploma -

Timmonsville High School
Ranesha Bethea