Ranesha Johnson
Phoenix,AZ
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency, while also providing exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise.
Overview
7
7
years of professional experience
Work History
Preschool Teacher
Imagination Station Daycare
Tempe , AZ
08.2020 - Current
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
Sales Associate
Dillards
2019.06 - 2020.03
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Customer Service Manager
Walmart
2017.02 - 2019.06
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Education
High School Diploma -
Chaparral High School
Las Vegas, NV05.2012
Skills
Problem-Solving
Microsoft Outlook, Word, and Excel
Customer-focused
Time Management
Training and mentoring
Effective workflow management
Conflict resolution techniques
Quality Assurance
Timeline
Preschool Teacher
Imagination Station Daycare
08.2020 - Current
Sales Associate
Dillards
2019.06 - 2020.03
Customer Service Manager
Walmart
2017.02 - 2019.06
High School Diploma -
Chaparral High School
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