Raneshia Robertson
Varnville,SC
Summary
Successful Customer Service Rep with 6 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
Work History
Customer Service Advocate
Cohere
04.2022 - 09.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Completed opening and closing functions to meet operational needs.
- Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
- Educated customers about services options and processed purchases.
Customer Service Representative
Cigna
12.2021 - 03.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Claims Service Representative
Teleperformance
01.2019 - 10.2021
- Maintained accurate and up-to-date records of claim information for future reference.
- Followed up with customers on unresolved issues.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Collaborated with internal departments and external vendors to achieve fast resolution of claims.
- Generated, posted and attached information to claim files.
- Maintained confidentiality of patient finances, records, and health statuses.
Customer Service Representative
Low Country Health
08.2016 - 03.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
High School Diploma -
JAHA Education
South Carolina06.2016
Skills
- Appointment Scheduling
- Data Entry
- Call Management
- Product Knowledge
- Microsoft Outlook
- Microsoft PowerPoint
- Prioritization
- Active Listening
- Customer Relations
- Medical Terminology Knowledge
- Call Center Operations
- Problem-Solving Abilities
- Payment Collection
Timeline
Customer Service Advocate
Cohere
04.2022 - 09.2023
Customer Service Representative
Cigna
12.2021 - 03.2022
Claims Service Representative
Teleperformance
01.2019 - 10.2021
Customer Service Representative
Low Country Health
08.2016 - 03.2018
High School Diploma -
JAHA Education
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