RANETTE BOLES
Winston-Salem,North Carolina
Summary
Dedicated representative eager to utilize strong problem-solving and communication skills. Computer savvy with substantial understanding of customer service principles and internet platforms. Coachable and determined to effectively communicate products or services to customers.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Work From Home Customer Service Agent
Lowes Home Improvment
11.2021 - Current
- Documented calls according to Lowes policies for use in performance measurement and business progress tracking.
- Answered inbound customer queries according to internal policies, meeting concerns and resolving questions.
- Maintained functional and productive workspaces, prioritizing quiet atmospheres for call quality and clarity.
- Maintained positive and professional attitude toward customers to foster positive experiences resulting in repeat online purchases.
- Processed orders, monitored back-orders, invoiced and followed shipping procedures to expedite online ordering process.
- Assessed customer issues and identified resources and tools to provide solid solutions with emphasis on minimizing customer effort.
- Initiated process improvement through collaboration with peers, inter-company departments and leadership to exceed goals.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests, offering excellent support and tailored recommendations to address concerns
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Documented and detailed calls and complaints using call center's CRM database.
- Processed customer payments
Sterile Processing Technician
Wake Forest Baptist Medical Center
10.2017 - 12.2020
- Performed sterilization and decontamination with chemical solutions per manufacturer instructions for usage
- Sorted mismatched sets of trays instruments and medical equipment
- Disposed of biohazard substances and medical and chemical wastes
- Assembled and wrapped all types of instrument trays with a priority on vendor trays for pending operating room procedures and as needed
- Utilize the system within SPD of tracking vendor instrumentation through the preoperative setting, accounting for all instrumentation coming into the system and returning to vendors as scheduled
- Operated steam and STERRAD sterilizers, keeping records of loads completed, including recording sterilizer test results using Censitrac Tracking System
- Routinely store and distribute instruments, supplies and equipment for a medical team, creating a safe and sterile environment
- Trained new hires on the job.
Recreation Attendant
Kimpton Cardinal Hotel
04.2016 - 03.2017
- Provide information about facilities, entertainment options, and rules and regulations
- Monitor activities to ensure adherence to rules and safety procedures, or arrange for the removal of unruly patrons
- Clean sporting equipment, facilities, or grounds
- Maintain inventories of equipment, storing and retrieving items and assembling and disassembling equipment as necessary
- Issue bowling shoes, bowling balls, and basketballs
- Manage or oversee fitness or recreation facilities, ensuring safe and clean facilities and equipment.
Patient Nutrition Rep
Wake Forest Baptist Medical Center
07.2014 - 07.2015
- Recommended alternative items if product was out of stock
- Directed calls to appropriate individuals and departments
- Assisted patients with food selection, inquiries and order customization requests
- Politely assisted nurses and patients in person and via telephone
- Greeted visitors entering the hospital to find out what each person wanted or needed
- Sweep, Mop, Empty trash, Refill ice, etc
- Pull down food carts and help out in the dish room
- Made sure that patients had the correct type of food and delivered the patients food trays
- Communicated patient complaints, requests and feedback to department management
- Assessed individual nutritional risk and status
- Communicate with patients and their families
- Made sure that the patients were comfortable and happy.
Cashier
Bojangles
05.2012 - 06.2014
- Prepared items according to written or verbal orders, working on several different orders simultaneously
- Maintained a neat, well-groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards
- Performed general maintenance duties, including mopping floors, washing dishes, wiping countertops and emptying grease traps
- Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction
- Served fresh, hot food orders to customers at windows, counters and tables in a timely manner
- Up-sold additional menu items, beverages and desserts to increase restaurant profits
- Prepared and packaged menu items into bags or trays and placed drink orders into carriers.
Education
High School Diploma - undefined
Winston Salem Street School
Skills
- Motivated customer service specialist with over five years retail experience in a fast-paced, team-based environment
- Typing speed of 40 wpm
- Ability to handle sensitive information effectively
- Skilled at problem solving and conflict resolution, and able to help encourage teamwork
- Proficient in all programs of Microsoft Office
- Dedicated, hard-working, quick learner, with great people skills
- Tech Savy
- Excellent multi-tasker, efficient and reliable team worker
- IPhone Repair
- Call Control
- Client Relations Skills
- Strong Telephone Etiquette
- Customer Experience Management
- Data Systems
- Interaction Documentation
- Order and Refund Processing
- Brand Promotion
- Call Center Operations
- Written and Oral Communications
Certification
CPR/Basic Life Support (BLS) certified by American Heart Association
Additional Information
- VOLUNTEER EXPERIENCE , Big Brothers & Big Sisters Fundraiser (Feb/2012) Walk For Wishes (Nov/2011) Festival of Trees (Nov/2010 & Nov/2011) Special Needs Children’s School (2009)
Timeline
Work From Home Customer Service Agent
Lowes Home Improvment
11.2021 - Current
Sterile Processing Technician
Wake Forest Baptist Medical Center
10.2017 - 12.2020
Recreation Attendant
Kimpton Cardinal Hotel
04.2016 - 03.2017
Patient Nutrition Rep
Wake Forest Baptist Medical Center
07.2014 - 07.2015
Cashier
Bojangles
05.2012 - 06.2014
High School Diploma - undefined
Winston Salem Street School
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