Raney Koegelenberg
Hallsville,TX
Summary
Driven and dependable leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in sales, customer relations and business retention.
Overview
6
6
years of professional experience
Work History
General Manager
Enochs Stomp Vineyard And Winery
08.2023 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations..
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Wine Director
Enoch's Stomp Vineyard And Winery
06.2021 - 08.2023
- Trained service staff on wines to maximize revenue and maintain stellar reputation for service.
- Set up wine tastings to bring in business and promote special offerings.
- Represented establishment professionally with guests and earned consistent repeat and referral business.
- Incorporated guest and management feedback to deliver unparalleled service and consistently hit profit targets.
- Managed existing wholesale accounts while simultaneously creating new ones. Consistently ensuring a positive experience with the brand and product.
Tasting Room Manager
Enoch's Stomp Vineyard And Winery
01.2019 - 06.2021
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Assistant Manager
Krush
06.2017 - 01.2019
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Education
High School Diploma -
Hallsville High School
Hallsville, TX05.2014
Skills
- Sales Expertise
- Staff Training
- Supervision and Training
- Exceptional Interpersonal Communication
- Event Management
- Team Leadership
- Communication Skills
- Customer Experience
Timeline
General Manager
Enochs Stomp Vineyard And Winery
08.2023 - Current
Wine Director
Enoch's Stomp Vineyard And Winery
06.2021 - 08.2023
Tasting Room Manager
Enoch's Stomp Vineyard And Winery
01.2019 - 06.2021
Assistant Manager
Krush
06.2017 - 01.2019
High School Diploma -
Hallsville High School
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