Rangie C Antoine
Mount Laurel,NJ
Summary
Experienced with managing patient interactions and administrative responsibilities. Utilizes effective communication and problem-solving skills to enhance patient satisfaction. Knowledge of healthcare protocols and administrative procedures ensures smooth operations.
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
10
10
years of professional experience
Work History
Patient Service Representative
Cooper University Hospital
01.2024 - Current
- Managed patient inquiries, ensuring timely and accurate responses to enhance service quality.
- Coordinated appointment scheduling using electronic health record systems to optimize patient flow.
- Streamlined check-in processes, reducing wait times and improving overall patient satisfaction.
- Trained new staff on customer service protocols and electronic systems for improved efficiency.
- Coordinated insurance verification, streamlining patient access to services and minimizing delays in care.
- Facilitated patient registration process, ensuring accurate data entry and compliance with healthcare regulations.
Patient Access Representative
Monmouth Medical Center
07.2018 - 10.2021
- Checking in patient: Outpatient Services
- Gathering patient and inputting patient information in each individual account
- Verifying insurances, inputting correct insurance per account for billing
- Communicating with patients, doctors offices and technicians
- Collecting payments for rendered services at time of registration
- Preparing next day schedules
- Experience with Affinity RASI and Ecare
Direct Support Professional
Alternatives INC
08.2015 - 02.2019
- Working with mental disabled individuals attaint independence in the outside community as well as at home
- Maintain positive attitudes in the environment through reinforcement and encouragement
- Input Client information into database (incident reports, medical visits, behavioral reports and progress reports)
- Help clients overcome behavioral incidents through verbal redirection and effective communication
- Develop interpersonal and communicative skills while working with clients and staff
Education
Bachelors of Arts - Visual Arts
Saint Peters University
05.2015
High School - undefined
Ocean Township High School
01.2010
Skills
- Excellent verbal and written skills
- Computer and internet skills
- Knowledge in Microsoft Word, Power Point and Excel
- Quick learner
- Speak creole
- Able to build relationships
- Organized
- Responsible
- Interact well in group and individual settings
- Strong work ethic
- Time management
- Experience with photoshop
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Appointment scheduling
- Patient confidentiality
- Patient intake
- Payment collection
- Patient greeting
- Eligibility determination
Community Service
Saint Peters University, President of the Haitian Student Association (HSA), Jersey City, 2013, 2015
Related Courses
Introduction to Visual Arts, Renaissance Art, Arts in the Museums, Art in the City, Medieval Art, Baroque Art, Egyptian Art, Art Appreciation I, Drawing and Composition, Advertising and Design, Graphic Design, Introduction to Photography I and II, Sculpture workshop, Figure Painting Workshop, Live Model figure drawing workshop, Painting workshop.
Languages
French
Native or Bilingual
Timeline
Patient Service Representative
Cooper University Hospital
01.2024 - Current
Patient Access Representative
Monmouth Medical Center
07.2018 - 10.2021
Direct Support Professional
Alternatives INC
08.2015 - 02.2019
High School - undefined
Ocean Township High School
Bachelors of Arts - Visual Arts
Saint Peters University
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