Rani Archambault
Forest Lake,MN
Summary
Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.
Overview
10
10
years of professional experience
Work History
Customer Care Representative
Medix
10.2023 - 02.2024
- Investigated and resolved member and provider questions and concerns related to their health insurance policies.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Provided constructive feedback on company products based on recurring client concerns, resulting in improvements that increased overall satisfaction rates.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Managed high call volume with exceptional professionalism and efficiency.
- Collaborated with cross-functional teams to resolve complex customer issues in a timely manner.
Culinary Aide
The Estates At Bloomington
09.2023 - 12.2023
- Assisted in menu planning for optimal nutrition and variety within budget constraints.
- Lifted and carried heavy materials.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Provided excellent customer service, addressing special dietary needs and requests promptly and courteously.
- Stocked and rotated food items according to expiration dates.
- Collaborated with culinary team members to ensure smooth operations and exceptional service.
- Developed strong relationships with colleagues through clear communication and teamwork during high-stress situations.
Front End Associate
Walmart
04.2023 - 08.2023
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Restocked and organized merchandise in front lanes.
- Listened to customer needs and desires to identify and recommend optimal products.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Gathered shopping baskets and carts and relocated to designated areas.
- Helped customers complete purchases, locate items, and join reward programs.
- Monitored customers for signs of security concerns and escalated issues to management.
Member Service Advocate
Blue Cross Blue Shield Of Minnesota
08.2018 - 02.2023
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Met customer call guidelines for service levels, handle time and productivity.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Responded proactively and positively to rapid change.
- Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Customer Service Representative
Great Lakes Higher Education Corporation & Affiliates
10.2013 - 03.2018
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
- Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
- Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Implemented and developed customer service training processes.
- Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
Education
No Degree - Medical Billing And Coding
Saint Paul College - A Community And Technical College
Saint Paul, MNNo Degree - Nursing
Inver Hills Community College
Inver Grove Heights, MNHigh School Diploma -
Woodbury Senior High School
Woodbury, MN06.2000
Skills
- Project Management
- Work Prioritization
- Oracle EnterpriseOne
- Microsoft Office
- Employee Coaching
- Inbound Customer Service
- Store maintenance
- Payment Processing
- Remote Office Availability
- Calm Under Pressure
- Data Entry
- Multi-line phone talent
Timeline
Customer Care Representative
Medix
10.2023 - 02.2024
Culinary Aide
The Estates At Bloomington
09.2023 - 12.2023
Front End Associate
Walmart
04.2023 - 08.2023
Member Service Advocate
Blue Cross Blue Shield Of Minnesota
08.2018 - 02.2023
Customer Service Representative
Great Lakes Higher Education Corporation & Affiliates
10.2013 - 03.2018
No Degree - Medical Billing And Coding
Saint Paul College - A Community And Technical College
No Degree - Nursing
Inver Hills Community College
High School Diploma -
Woodbury Senior High School
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