Rani Chinnathambi

MAJOR ACCOMPLISHMENTS:

• Numbering Database (TIDE) migration: Benefit is cost-savings
• Operations cost alone was 1.8 M in 2023, but with application being decommissioned it is now reduced to 360K
• Content Filtering: Protect users from malicious domains and malware site access; ~300K unique domains blocked to 150K customer subscriber base improving trust and reliability
• Secure Internet Access - provide secure access to cloud-based applications and services to enterprise and small businesses; since launch added ~5000 customers and ROI today is close to ~1M
• Device Enablement Services authenticate users to network to access native services such as Wi-Fi calling, personal hotspot, E-SIM transfer – platform support 53M authentications for iOS & 31M for Android per day
• Nationwide implementation of 988 shortcode for National Suicide Prevention Lifeline – T-Mobile is the first carrier to do so in accordance to FCC requirements
• Gateway Mobile Location Centre (GMLC) SW upgrades rollout – with features to support our growing 911 network, 5G & NG911
• Next Gen 911 (NG911) phased traffic migration rollout nationwide (completed – WA, MA, NH, MI (partial), Intrado PSAPs (DE, NC, SC, PA & VA)
• Wireless Emergency Alert 3.0 rollout in accordance to FCC requirements for Device based Geo Targeting/Geo fencing Nationwide LTE Data Roaming migration of Legacy Sprint Customers to T-Mobile Network

RESPONSIBILITIES

• Act as the primary contact for Network Technology projects within T-Mobile – Manage business units, multiple vendors, government authorities, engineering teams on the project team and nurture internal working relationships across the enterprise fostering the development of cross functional teamwork
• Create Project roadmap and ensure distribution to all internal & external stakeholders; keep them apprised of the timeline, scope, milestones and WBS
• Track and report to Senior Leadership of project progress, schedule and ensuring approval standards are met through proper communicational channels
• Follow Agile methodology during planning and execution phases of project, manage backlogs and set priorities by partnering with other cross functional teams – Project team, Network Technology Engineering Team, National Deployment Team, DevOps, NQA
• Delegate project responsibilities, manage resource allocation on the team and ensure timely task completion related to project by addressing roadblocks, mitigating risks and escalating issues to appropriate groups until resolution is achieved
• Develop and track Action Items, facilitate production deployment & manage project releases with phased approach and produce measurable results for review by stakeholders
• Provide technical presentation of project scope, impact to T-Mobile including cost savings to senior level management and explain technical concept in a non-technical manner
• Keep leadership informed of outages with prime focus on customer/end user experience including but not limited to policy changes and process improvements
• Work with Emergency Location Service Engineering on a constant basis to enhance current 911 services in the field, reduce deficiencies, identify area of opportunities and manage the project vision roadmap on a regular basis with close attention to detail
• Maintained schedules to meet key milestones at every project phase.
• Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
• Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
• Mentored junior project managers and team members to enhance their skills and career growth.
• Established effective communication channels with stakeholders to ensure transparency and alignment of expectations.
• Adapted quickly to unexpected challenges or obstacles encountered during project execution, devising creative solutions without compromising objectives.
• Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.
• Communicated project plans and progress to key stakeholders and project contributors.
• Negotiated contracts with vendors and suppliers, securing favorable terms for the organization's benefit.
• Developed comprehensive project plans, identifying risks and mitigation strategies for timely completion.

• Project: Manage T-Mobile Employee Commissions Compensation & Spiff Initiatives
• Acted as primary liaison for intake process between HR and DevOps team for Employee Commissions, compensation review and proposals that directly or indirectly affect commission payment for T-Mobile employees
• Troubleshooted over 800 payroll application related issues from the frontline each year by assembling key players on the commissions team to investigate, assess, resolve and provide timely resolutions
• Examined risks associated with the project, proposed contracts and make recommendations for handling or equitable sharing
• Documented the impacts on schedule of proposed changes and develop program solutions to minimize the impact and ensure alignment to time and scope
• Hosted management and project team meetings every week, keeping the project team informed and progress including project reviews with stakeholders as necessary to perform ongoing assessments on the progress of projects

• Project: Business Owner of T-Mobile Indirect Prepaid Commissions Payouts System
• Played pivotal role in reviewing, researching and troubleshooting discrepancies and issues with the daily & monthly commission payouts towards branded Dealers (GoSmart, Univision & PCR)
• Responsible for tracking and translating new payouts/commissions comp assignments requirements into the system by collaborating closely with EIT (Enterprise Information Technology)
• Played the Systems Lead on ongoing and developing issues related to Indirect Prepaid and work closely with the team to conduct analysis, review and resolution gathering for all the outstanding Issue Logs pending with Dealers
• Worked with cross functional teams such the Sales Operations and EIT, as well as external third party vendor (EPay) on a regular-basis & serve as Subject Matter Expert (SME) for high level enterprise projects and initiatives