Rani Pangam
Danville
Summary
Visionary executive in high growth, cutting-edge, cross functional, AI powered environments driving strategy-to-execution, AI-enabled Enterprise transformation, global operations, and revenue acceleration. Proven ability to align technology, GTM, product, engineering, finance, legal and HR to lead measurable outcomes via operational excellence. Expertise spans building vision and strategy, driving execution and complex global operations. I thrive in customer centric, matrixed environments—navigating complexity, driving change, and scaling innovation for business objectives.
Overview
2026
2026
years of professional experience
Work History
VP, Product & Customer Impact
ServiceNow
06.2023 - Current
- Lead “Customer 0” enterprise transformation strategy as the premier customer reference, influencing > 70% of the company pipeline and > 60% of total revenue
- Unified C-suite decision making across Product, Finance, HR, IT, Legal, and GTM; drove internal digital transformation and adoption from 43% → 84%.
- Built and scaled AI-driven digital transformation programs, driving 2x deal conversion and 98% customer retention.
- Developed transformation blueprints for top accounts and partner alliances, aligning platform adoption to business OKRs.
- Served as trusted advisor to executives and customers on Enterprise tech strategy with ServiceNow’s AI platform for enterprise transformation.
- Directed OKR design, and implemented performance metrics supporting revenue, pipeline, & customer success decisions.
- Partnered with product and engineering to test new AI and platform capabilities internally before customer launch, providing design and implementation feedback that drove 2× faster adoption.
- Collaborated with GTM and Product teams to analyze market trends and inform strategy and positioning within competitive landscape.
- Oversaw budget allocation and resource management, ensuring alignment with corporate goals and objectives.
VP, Strategy, Product and Transformation Office
ServiceNow
06.2022 - 05.2023
- Lead strategy to value and architecture of IT led Digital transformations across the company, overseeing a direct team of 100+ while managing $100M+ portfolio of strategic investments
- Drove executive alignment on strategic plan, business outcomes and roadmap to deliver the vision of a world class Digital Technology organization
- Oversaw $200M+ strategic investment portfolio and 100+ person global team driving enterprise-wide tech modernization.
- Drove product roadmap plans across 10+ GTM portfolios delivering 5.2x return with lean prioritization, measurable OKRs, and a “product” centric approach
- Strategized roadmap planning for long range and annual cycles with cross functional dependencies, in collaboration with finance, engineering, product, business partners and corporate strategy
- Accelerated product adoption and improved NPS by 3x in 6 months
- Transformed 100+ teams to Scaled Agile and DevOps transformation with “product centric” focus improving 58% time to market and 20% velocity
- Drove executive insights and analytics for the CIO on investment health, revenue and productivity
Sr. Director, Enterprise Architecture and Transformation Office
ServiceNow
10.2018 - 05.2022
- Lead strategy to value and architecture of IT led Digital transformations across the company, overseeing a direct team of 100+ while managing $100M+ portfolio of strategic investments
- Drove executive alignment on strategic plan, business outcomes and roadmap to deliver the vision of a world class Digital Technology organization
- Oversaw $200M+ strategic investment portfolio and 100+ person global team driving enterprise-wide tech modernization.
- Drove product roadmap plans across 10+ GTM portfolios delivering 5.2x return with lean prioritization, measurable OKRs, and a “product” centric approach
- Strategized roadmap planning for long range and annual cycles with cross functional dependencies, in collaboration with finance, engineering, product, business partners and corporate strategy
- Accelerated product adoption and improved NPS by 3x in 6 months
- Transformed 100+ teams to Scaled Agile and DevOps transformation with “product centric” focus improving 58% time to market and 20% velocity
- Drove executive insights and analytics for the CIO on investment health, revenue and productivity
Sr. Director, Global Business Operations and Services
Medtronic
01.2017 - 01.2018
- Responsible for leading global team of 100+ persons supporting $1b IT budget for the CIO
- Led Enterprise-wide CIO dashboard for analytics and insights on business performance across 14 SVPs, and drove quarterly business reviews for the global Executive Council
- Led delivery of $15m+ Shared Services products from ideation to post launch, with cross functional teams
- Digitized finance operations and “right shored” 80% to captive low-cost locations
- Drove 20% cost savings in strategic procurement model in partnership with HR, sourcing, Legal, and Finance
- Led 10% cashflow increase with product vision, business case and deployment of Managed Services
- Lead automation and innovation to contain cost at 3.2% of total spend and 4% of total headcount
Global Director, Strategic Operations and Enterprise PMO
Medtronic
01.2013 - 01.2016
- Responsible for leading global team of 100+ persons supporting $1b IT budget for the CIO
- Led Enterprise-wide CIO dashboard for analytics and insights on business performance across 14 SVPs, and drove quarterly business reviews for the global Executive Council
- Led delivery of $15m+ Shared Services products from ideation to post launch, with cross functional teams
- Digitized finance operations and “right shored” 80% to captive low-cost locations
- Drove 20% cost savings in strategic procurement model in partnership with HR, sourcing, Legal, and Finance
- Led 10% cashflow increase with product vision, business case and deployment of Managed Services
- Lead automation and innovation to contain cost at 3.2% of total spend and 4% of total headcount
Senior Manager, Program and Portfolio Management
Covidien
01.2008 - 01.2012
- Responsible for large cross functional technology deployments and global risk/audit projects across the company.
- Turned around $60m restructuring for Shared Services Center consolidation leading 200+ people on cross functional team representing 36 domains and functional areas, offshore resources, regulatory compliance needs
- Led and delivered a troubled $21m ERP and BI implementation on time, scope and budget
- Work closely with senior leaders to ensure business outcomes and impact are prioritized per strategic objectives
- Led global audits with an effective process promoting best practice of internal controls and risk management
- Drove enterprise-wide risk assessments based on multiple technological, operational and strategic risk factors
- Reported to the CIO, CFO and business Presidents on enterprise risks, annual plans and roadmaps
- Partnered with the Chief Security Officer to review global Information Security policies prior to global roll out
Manager, Global Information Technology Audit
Covidien
01.2006 - 01.2007
- Responsible for large cross functional technology deployments and global risk/audit projects across the company.
- Turned around $60m restructuring for Shared Services Center consolidation leading 200+ people on cross functional team representing 36 domains and functional areas, offshore resources, regulatory compliance needs
- Led and delivered a troubled $21m ERP and BI implementation on time, scope and budget
- Work closely with senior leaders to ensure business outcomes and impact are prioritized per strategic objectives
- Led global audits with an effective process promoting best practice of internal controls and risk management
- Drove enterprise-wide risk assessments based on multiple technological, operational and strategic risk factors
- Reported to the CIO, CFO and business Presidents on enterprise risks, annual plans and roadmaps
- Partnered with the Chief Security Officer to review global Information Security policies prior to global roll out
Information Technology Audit Manager and Senior
Tyco International
01.2004 - 01.2006
Technology, Security and Risk Services
Ernst & Young LLP
01.2003 - 2004
Information Technology Audit (E-business)
Fidelity Investments
2001 - 2002
Education
Emerging Chief Operating Officer Certificate - Operations
Stanford University
Stanford, CA01.2023
Master of Science - Information Systems
Bentley University
Waltham, MA01.2002
Bachelor of Law - Law
University of Mumbai
India01.2000
Bachelor of Business - Accounting
University of Mumbai
India01.1998
Skills
- Strategy and Planning with OKRs
- Enterprise Transformations and Architecture
- AI led operating models
- Product and Portfolio management
- Financial performance management
- High growth revenue acceleration
- Process optimization
- Cross functional team leadership
Affiliations
- Board of Directors - Project Mgmt Institute , San Francisco
- Vice Chair - Medtronic Women’s Network
- Mentor - Shevolve, India’s first Women’s mentoring platform
- Member - Chief and T200, premier women’s networks
Timeline
VP, Product & Customer Impact
ServiceNow
06.2023 - Current
VP, Strategy, Product and Transformation Office
ServiceNow
06.2022 - 05.2023
Sr. Director, Enterprise Architecture and Transformation Office
ServiceNow
10.2018 - 05.2022
Sr. Director, Global Business Operations and Services
Medtronic
01.2017 - 01.2018
Global Director, Strategic Operations and Enterprise PMO
Medtronic
01.2013 - 01.2016
Senior Manager, Program and Portfolio Management
Covidien
01.2008 - 01.2012
Manager, Global Information Technology Audit
Covidien
01.2006 - 01.2007
Information Technology Audit Manager and Senior
Tyco International
01.2004 - 01.2006
Technology, Security and Risk Services
Ernst & Young LLP
01.2003 - 2004
Master of Science - Information Systems
Bentley University
Bachelor of Business - Accounting
University of Mumbai
Information Technology Audit (E-business)
Fidelity Investments
2001 - 2002
Emerging Chief Operating Officer Certificate - Operations
Stanford University
Bachelor of Law - Law
University of Mumbai
ACHIEVEMENTS
Awarded for notable excellence at Medtronic
Keynote speaker at Women’s conference, San Francisco, CA