Rania Abdallah
Chicago,IL
Summary
Detail-orientated individual with excellent time management and problem-solving skills. I enhanced research productivity at Rush University Medical Center by implementing efficient data collection and patient recruitment strategies. Excelling in customer communications at Massage Envy, by streamlining front desk operations, significantly improving client satisfaction. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
Work History
Research Assistant
Rush University Medical Center, RUMC
10.2022 - Current
- Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
- Maintained open lines of communication with project leads and team members for effective collaboration on common goals.
- Conducted fieldwork as needed, collecting vital data to supplement existing research efforts.
- Organized research materials, maintaining a well-ordered workspace conducive to productivity.
- Formulated proactive short and long-term recruitment strategies.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Acted as a reliable point of contact for clients, addressing concerns or questions about their appointments with professionalism and tact.
Receptionist
Massage Envy
02.2019 - 02.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed high call volume with exceptional telephone etiquette, resulting in positive feedback from guests.
Education
Bachelor of Arts - Psychology
DePaul University
Chicago, IL06.2022
Skills
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Data Collection
- Documentation skills
- Attention to Detail
- Customer communications
- Patient recruitment
- Telephone Etiquette
Timeline
Research Assistant
Rush University Medical Center, RUMC
10.2022 - Current
Receptionist
Massage Envy
02.2019 - 02.2021
Bachelor of Arts - Psychology
DePaul University
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