Rania Adderly

Work History

Butterfly Kisses By D

10.2019 - Current

Answered incoming calls, directing clients to individuals addressing specific needs.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Kept reception area clean and neat to give visitors positive first impression.
Handled complaints and questions, and re-directed calls to other team members.
Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Acted as first point of contact and set appointments for prospective clients.
Oversaw office equipment maintenance to support continuous and uninterrupted operations.

United Healthcare Group

11.2020 - 09.2022

Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Responded to customer calls and emails to answer questions about products and services.
Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Placed outbound customer service or customer satisfaction calls to follow up on issues.
Attended telephone skills and program information training sessions to boost aptitude.
Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Processed debit and credit card and electronic check payments.
Investigated and resolved customer inquiries and complaints quickly.
Exhibited high energy and professionalism when dealing with clients and staff.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Delivered prompt service to prioritize customer needs.
Met customer call guidelines for service levels, handle time and productivity.
Communicated with patients, ensuring that medical information was kept private.
Communicated with insurance providers to resolve denied claims and resubmitted.
Collected payments and applied to patient accounts.
Posted and adjusted payments from insurance companies.
Verified insurance of patients to determine eligibility.
Identified and resolved patient billing and payment issues.

American Express

09.2022 - 10.2023

Completed data entry tasks with accuracy and efficiency.
Compiled data and reviewed information for accuracy prior to input.
Reviewed and updated client correspondence files and database information to maintain accurate records.
Maintained files, records and chronologies of entry activities.
Corrected data entry errors to prevent duplication or data degradation.
Entered numerical data into databases with speed and accuracy using 10-key pad.
Produced monthly reports with advanced Excel spreadsheet functions.
Organized, sorted, and checked input data against original documents.
Updated and maintained customer information, documents and records.
Checked for accuracy by verifying data and records.
Followed data entry protocols, rules and regulations.
Created spreadsheets for more efficient recordkeeping.
Assisted with developing data entry processes.
Preserved customer confidence and protected operations by keeping information confidential.