Rania Ben Yahia
Summary
Experienced Administration Management Analyst skilled in budget review, reporting and research. Top-notch administrator with financially-savvy and organized approach. Familiar with helping business leaders understand all facets of operations.
As an effective communicator, and strategic individual, I am interested in exploring employment opportunities with your esteemed company where I believe that I can make a significant contribution to its success.
Overview
8
8
years of professional experience
Work History
Sr. Admin Analyst –Housing & Morale Events Manager
Raytheon Missiles And Defense
09.2021 - Current
- Managing complete housing life cycle in partnership with third party vendor.
- Coordinating updates of new leases/lease renewals/break of leases.
- Responsible for residence-ready occupancy for employees and coordinate villa and apartments inspections with employees who are relocating out or moving into new accommodations.
- Collaborating with other staff to ensure that all requests are being completed.
- Responsible for assisting with employee out-processing and lease terminations , assignment inquiries and general expat support.
- Managing third party vendors such as hotels and residential towers.
- Completing expense reports.
- Assisting with domestic and international customer visits and meetings.
- Facilitating connection to the Qatar program via electronic (collaboration tools, web casts, web page administration) and traditional communications.
- Supporting In-Country Director, Mission Center Manager, Site Leaders for overall Mission Center operations to include general maintenance, special projects.
- Assisting with international deployments and onboarding of employees in Qatar and assisting with immigration processes.
- Planning and coordinating employee morale events in Qatar. These include performance recognition activities and team building activities.
- Producing detailed and relevant reports for use in making business decisions.
Sales Manager
City Centre Rotana Hotel
10.2019 - 08.2021
- Improved sales processes to streamline customer acquisition and boarding strategies.
- Developed strategic relationships with key corporate and government clients to foster profitable business initiatives.
- Generated annual budget forecasting information for executive and corporate reports.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Organized promotional events to interact with community, including ministries, embassies and international corporate clients to increase sales volume.
Sales Executive
City Centre Rotana Hotel
05.2017 - 09.2019
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Solicited and served transient and group business and meetings.
- Handled all customer relations issues pleasantly and enabled quick resolution and client satisfaction.
Sales Coordinator
City Centre Rotana Hotel
01.2016 - 04.2017
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Maintained a prompt and accurate follow up and trace system for all correspondences.
- Ensured that the commercial and sales month end report are updated and submitted on time.
- Compiled client profiles and entered information into operating system.
- Maintained long-term relationships with high net-worth clients.
- Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
Education
Bachelor of Arts - English Language, Literature, And Civilization
University of Arts And Humanities, Sousse
Tunisia05.2015
Skills
- Administration Management
- Expense Control
- Managing Events Start to Finish
- Vendor Relationship Management
- Extensive personal network
- Exceptional customer service mindset
- Decision maker
- Risk assessment
- Budgeting and Analytics
- Strategic planner
- Critical thinker
Accomplishments
- Secured all employees housing who were forced to vacate during the World Cup 2022.
- Minimized the risk of housing cost increase during World Cup 2022 blackout dates.
- Conducted 15+ Fire Safety and Security Assessments of properties in Doha to meet the company standards.
- Worked on Housing Contingency Plans and Strategies to secure apartments for employees with short term assignments supporting the World Cup project at reasonable rates and flexible Terms and Conditions.
Languages
Arabic
Native or Bilingual
French
Full Professional
English
Full Professional
Spanish
Elementary
Timeline
Sr. Admin Analyst –Housing & Morale Events Manager
Raytheon Missiles And Defense
09.2021 - Current
Sales Manager
City Centre Rotana Hotel
10.2019 - 08.2021
Sales Executive
City Centre Rotana Hotel
05.2017 - 09.2019
Sales Coordinator
City Centre Rotana Hotel
01.2016 - 04.2017
Bachelor of Arts - English Language, Literature, And Civilization
University of Arts And Humanities, Sousse
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