Rania El-Fassih
Summary
I am a dynamic professional with extensive experience at Dearborn Public Schools, excelling in administrative support and translation services. I am highly capable of enhancing customer satisfaction and fostering family-school relations through effective communication and cultural awareness. I am highly killed in maintaining confidentiality and providing individualized instruction, ensuring positive outcomes for students with diverse needs.
Overview
14
14
years of professional experience
Work History
Clerical Receptionist
Dearborn Public Schools
03.2024 - Current
- Provided crucial administrative support for management staff, enabling them to focus on higher-level tasks and decision-making processes.
- Improved call handling times by quickly assessing caller needs and directing calls to appropriate personnel or departments.
- Enhanced customer satisfaction by efficiently managing front desk operations and promptly addressing inquiries.
- Maintained high levels of confidentiality when handling sensitive documents related to families and employee personal information.
- Provided translation to families as needed, welcomed parents and other staff members with friendly greeting, and answered general questions to the best of my knowledge.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Language Translator
Dearborn Public Schools
03.2011 - Current
- Being highly proficient in both languages, Arabic and English, I provided timely and accurate translations for legal documents and other important documents to ensure that parents and students understand school policies, procedures, and expectations.
- Leveraged cultural knowledge when translating content in order to preserve intended meaning while maintaining cultural sensitivity.
- Performed proofreading tasks on translated materials, enhancing clarity and eliminating errors for polished final products.
- Delivered simultaneous interpretation services during parent teacher's conferences, IEP meetings, and other parent meetings fostering smooth communication between parents and other staff members.
- Translated website content from English to Arabic.
- Provided oral translation in the office with a commitment to creating a welcoming and inclusive environment for all students and families.
Special Education Paraprofessional
Dearborn Public Schools
11.2023 - 03.2024
- Developed strong bond with my student by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Monitored student classroom and outdoors activities to promote student safety.
- Offered student support through special accommodations, extra assistance, and assessments.
- Delivered personalized educational, behavioral, and emotional support to my student to enable positive learning outcomes.
- Supported teacher in development of individual learning strategies.
- Partnered with speech therapists, occupational therapists, and other related service providers to ensure comprehensive support for my student's growth and progress.
- Established professional relationships with parents and other teachers to increase rapport and support.
- Served as a liaison between general education teachers and special education professionals, fostering collaborative relationships that benefited my student.
- Provided individualized reading, writing and math instruction to support student development.
- Collaborated with teachers and specialists to assess student progress.
- Worked with students to promote learning and pro-social development.
- Assisted with communication methods to keep parents informed about child's development and behavioral issues.
Education
Associate of Arts - Child Development
Henry Ford College
Dearborn, MI02-2025
Associate of Arts - Liberal Arts
Henry Ford College
Dearborn, MI05-2024
Skills
- Maintaining office supplies and mail handling
- Appointment scheduling and Calendar management
- Confidentiality and front desk operations
- Organization and telephone skills
- Time management
- Families/school relations
- Administrative support
- Learning disabilities support
- Collaboration with teachers
- Verbal and written communication
- Instructional support
- Student supervision and individualized instruction
- Translation accuracy
- Fluent in both languages, English and Arabic
- Cultural awareness and relationship building
- Oral and written translation
Timeline
Clerical Receptionist
Dearborn Public Schools
03.2024 - Current
Special Education Paraprofessional
Dearborn Public Schools
11.2023 - 03.2024
Language Translator
Dearborn Public Schools
03.2011 - Current
Associate of Arts - Child Development
Henry Ford College
Associate of Arts - Liberal Arts
Henry Ford College
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