Rania Elsheikh
Manchester,CT
Summary
Passionate about fusing logistics and technology, bringing industry insight and tech proficiency. Motivated to optimize operations using MIS principles and excel in coding. Proven in project management for timely deliveries and client satisfaction. Eager to contribute innovative solutions at the intersection of logistics, supply chain, and MIS.
Overview
24
24
years of professional experience
Work History
International Operations Agent
AIT Worldwide Logistics
12.2021 - Current
- Develop, lead, and manage key accounts to ensure successful project outcomes and foster repeat business
- Implement solutions in collaboration with cross-functional teams to enhance operational efficiency
- Adhere to government and regulatory compliance standards, including AES, customs clearance, ITAR, and dangerous goods regulations for seamless operations
- Review account pricing, quoting, and optimize cost-effectiveness
- Support global sales staff and offices in customer relations, issue resolution, and client solutions.
Assistant Operations Manager
Dollar Tree
10.2018 - 02.2020
- In close collaboration with the store manager, Played a substantial role in implementing a comprehensive statewide Phasing plan, contributing to increased operational efficiency and streamlined processes throughout the entire supply chain
- Concurrently, I maintained consistently elevated levels of customer satisfaction by providing exceptional service and facilitating seamless point-of-sale transactions.
Export Logistics Manager, Reefer and Dry Cargo
GAC Group
09.2014 - 01.2018
- Conducted precise financial analyses to optimize logistics, resulting in substantial cost savings
- Collaborated seamlessly across departments to integrate logistics with key business functions—sales, pricing, accounting, overseas, and shipping processes—significantly enhancing overall operational efficiency
- Spearheaded improvements in transportation efficiency through advanced systems and strategic contract negotiations
- Proactively identified and resolved real-time transportation issues, demonstrating effective leadership in the supervision and training of operations staff
- Promptly and professionally investigated and resolved customer complaints or claims, maintaining a commitment to excellence.
Reefer Customer Service Manager
Falcon Freight Group
05.2005 - 11.2014
- As the supervisor overseeing day-to-day front-end operations, I successfully implemented ambitious customer satisfaction goals, fostering a culture of excellence
- My role extended to identifying opportunities for business growth in the freight sector and exploring new avenues, resulting in increased revenue, and expanded market share
- Ensuring meticulous attention to detail, I implemented robust processes for accurate documentation and compliance, particularly focusing on monitoring reefer container temperatures
- My proactive approach extended to identifying and mitigating risks associated with reefer cargo transportation, wherein I developed comprehensive contingency plans
- Additionally, I dedicated efforts to optimizing costs related to reefer shipments, demonstrating a strategic and results-driven approach to operational management.
Senior Sales and Customer Support Export
Hapag-Lloyd
05.2008 - 12.2008
- Collaborated effectively with the operations team to evaluate vessel capacities and streamline space utilization
- Conducted thorough analyses of cargo forecasts, actively managing cargo bookings, and collaborated with the sales team to allocate space efficiently for upcoming voyages, thereby improving booking accuracy and revenue
- Monitored real-time vessel space usage, maintaining close coordination with loading, and unloading teams
- Proactively engaged with customers to confirm bookings and promptly addressed space-related concerns.
Customer Service Executive
American President Lines-APL Logistics-
05.2000 - 04.2005
- As the primary client liaison, I cultivated positive relationships, significantly enhancing client retention
- My responsibilities included processing customer orders, monitoring and tracking shipments, and ensuring accurate documentation, leading to a notable reduction in order processing errors
- Proactively addressing issues related to shipments, customs clearance, and logistics challenges showcased my commitment to seamless operations
- Staying informed about international trade regulations, I ensured strict compliance in all customer transactions
- Additionally, I played a crucial role in leading precise measurement calculations for shipments, strategically determining optimal container utilization to prevent the shipping of empty containers
- Obtaining consignee approval further optimized export process efficiency.
Education
BACHELOR OF SCIENCE - Management Information System
Central Connecticut State University
BACHELOR OF SCIENCE - Accounting
Alexandria University
Associate DEGREE - Accounting and Business administration
Manchester Community College
Skills
- Agile Methodologies
- C#, SQL,R,Tableau
- ERP Integration
- Risk Management
- Multilingual
- Global Logistics Expertise
Languages
English
Full Professional
French
Full Professional
Arabic
Native or Bilingual
Timeline
International Operations Agent
AIT Worldwide Logistics
12.2021 - Current
Assistant Operations Manager
Dollar Tree
10.2018 - 02.2020
Export Logistics Manager, Reefer and Dry Cargo
GAC Group
09.2014 - 01.2018
Senior Sales and Customer Support Export
Hapag-Lloyd
05.2008 - 12.2008
Reefer Customer Service Manager
Falcon Freight Group
05.2005 - 11.2014
Customer Service Executive
American President Lines-APL Logistics-
05.2000 - 04.2005
BACHELOR OF SCIENCE - Management Information System
Central Connecticut State University
BACHELOR OF SCIENCE - Accounting
Alexandria University
Associate DEGREE - Accounting and Business administration
Manchester Community College
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