Rania Elsheikh

• Develop, lead, and manage key accounts to ensure successful project outcomes and foster repeat business.
• Implement solutions to enhance operational efficiency in collaboration with cross-functional teams.
• Adhere to government and regulatory compliance standards for seamless operations.
• Cultivate robust partnerships with overseas offices to negotiate competitive rates and ensure the provision of top-tier services.
• Manage vendor relationships to ensure timely delivery while maintaining cost control measures.

• Implemented a comprehensive statewide Phasing plan to increase operational efficiency.
• Maintained high levels of customer satisfaction through exceptional service and streamlined processes.
• Ensured accurate records of financial transactions.
• Performed routine inspections of equipment, supplies, inventory., as needed.

• Executed financial analyses to streamline logistics, leading to significant cost savings.
• Fostered seamless collaboration across departments, integrating logistics with key business functions.
• Conducted routine staff meetings to assess progress and identify opportunities for improvement.
• Spearheaded innovative projects, resulting in enhanced productivity across all departments.

• Identified business growth opportunities and implemented processes for accurate documentation and compliance.
• Managed risks in reefer cargo transportation and optimized costs through
• strategic operational management.
• Provided leadership during times of organizational change or crisis situations.
• Ensured compliance with all applicable laws, regulations, industry standards.

• Collaborated effectively with the operations team to evaluate vessel capacities and streamline space utilization.
• Monitored real-time vessel space usage, maintaining close coordination with stevedoring teams.
• Responded promptly to customer inquiries and complaints in a professional manner.

• Developed and implemented strategies to increase customer satisfaction and loyalty.
• Assisted staff with resolving complex customer issues and implementing targeted solutions.
• Determined marketing strategies by reviewing operating and financial statements and departmental sales records.

• Handled customer orders, monitored and tracked shipments, and ensured accurate documentation.
• Maintained accurate records of customer interactions, transactions and comments in the database system.
• Assisted with customer inquiries related to logistics information, order status billing issues and more.
• Developed strong relationships with customers by providing knowledgeable advice on logistics services.