Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

RANIA ERAKAT

Elk Grove,CA

Summary

Accomplished Operations Executive with a successful track record overseeing regional Marketing, HR/training, and Client relations. Specializing in servicing high profile clients; maintaining confidentiality and discretion as a priority. Exceptional attention to detail, time management, and flexible to all new ideas and change. Results driven customer service, Analyst, Marketing industry professional with over 10 years of management experience in CRM and high-end, corporate environments. Possess strong negotiation capabilities, skills and strategies needed to build and maintain industry relationships. Ability to manage cross functions internally and externally, while maintaining sound assessments of situations and problem solving. Proficient in Twitter and other social media platforms, as well as in Microsoft Excel and Word. Strong organizational skills. Great attention to detail and ability to work quickly in rapid response situations. Excellent at multi-tasking, and general research skills. Possessing skills and experience in labor relations, contracts, purchasing procedures and supervising / training personnel.

Overview

20
20
years of professional experience

Work History

PR/Client Relations Manager-Wholesale Specialist

MUSE BEAUTY . PRO
01.2017 - Current
  • Client Face for the company
  • wholesale Specialist
  • Stylist: both men and women models for professional photo shoots held at Studio
  • Studied and maintain constant knowledge of new and upcoming trends in the fashion industry
  • Learning to adapt from both the past and present trends
  • Kept communication with clients with personalized written letters and notes
  • Experience in purchasing, industrial environment, and packaging
  • Oversee day-to-day operations of customer service and order fulfillment for online retail store, wholesale business, and national cosmetology school kit business
  • Daily account management to ensure quality standards and client expectation is met
  • Review promotional concepts and programs, artwork, and in-market media
  • Producing evaluation reports on all current and future prospects, Artists, and Models
  • Responsibilities include interviewing, assigning and directing work flow in the Studio
  • Responsible for the overall direction and coordination of weekly assignments and projects of Studio
  • Prepares schedules for Team Members and assigns them to specific areas for duty
  • Reviews and monitors budget to ensure efficient operation
  • Carries out supervisory responsibilities in accordance with company's policies and applicable laws
  • Maintain an effective working relationship with clients, employees, exhibitors, patrons and others encountered in the course of employment
  • Prepare and attend corporate meetings
  • Provide yearly inventory of in house stock, as well as prepare projections for all upcoming sales, special events, and Studio shoots
  • Respond to client inquiries and concerns in a professional, timely fashion to ensure excellent customer service
  • Oversee PR department
  • Working closely to set up and maintain corporate social media accounts
  • Provide analytical and strategic support evaluating new business and client opportunities
  • Manage departmental expense budget and purchasing of all office supplies and equipment
  • Build and maintain client and influencer relationships to develop client base and partnerships for product launches
  • Review all purchase orders to manage shipping budgets and detection of fraudulent activity
  • Plan and execute corporate social events as well as private events
  • Maintain an effective working relationship with clients, employees, and contractors

Ambassador; Customer Relations

Sacramento Kings / Golden 1 Center
02.2019 - 02.2020
  • Maintain Placement and current information in the company CRM
  • Oversee the professional development program and conduct classes including interview and resume building, and mock interviews for future professionals
  • Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources and in alignment with union contracts; addressing complaints and grievances and, resolving problems
  • Personnel Evaluation; collecting information for future Professionals
  • Appropriately prioritize workload, flexibility when responding to unanticipated events
  • Operate personal computer using Windows, Microsoft office, Word, Excel, PowerPoint, and Outlook
  • Ability to speak effectively before groups of clients and or employees of organization
  • Inspect and guide a satisfactory Placement rate that meets Federal and School standards
  • Ability to carry out tasks is a productive manner and able to meet strict deadlines
  • Able to work independently, exercising judgment and initiative

VP of Marketing & Corporate Trainer / Buyer

916 Tequila
01.2010 - 12.2017
  • Spearheaded company’s advertising and marketing campaigns, including website launch, email promotions, online marketing campaigns, and in person events
  • Analyzing information and results
  • Choose what is the best solution
  • Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance, rewarding, disciplining employees in conjunction with Human Resources and in alignment with union contracts, addressing complaints and grievances and, resolving problems
  • Evaluate business operations and challenges
  • Develop and managed budget
  • Managed vendor relations
  • Creating relationships with vendors regarding purchasing, inventory, and cost
  • Understand and work from general instructions, specifications, blueprints, sketches, event documents and preventive maintenance schedules
  • Follow oral and written instructions and communicate effectively with others in both oral and written form
  • Building trust and full communication between all members to ensure and increase goals and profits
  • Managed high volume creative projects such as Web Page and bottle designs, in conjunction with creative and marketing team
  • Developed processes to improve departmental workflow, including management of territories
  • Oversaw hiring, on-boarding, and training process of new team members
  • 10+ years of corporate visual merchandising and account management experience

Assistant Boutique Manager

Herve Leger by Max Azria
01.2008 - 12.2010
  • Assisted in entire operation of launching new store including the hiring and building of staff, training and management team to best represent Brand
  • Oversaw the visual merchandising standards of boutique by ensuring proper merchandise set-up of floor, windows, walls, fixtures, and mannequins based on corporate visual guidelines
  • Coordinated and managed weekly meetings, store events, inventory and organization of back stock
  • Styling clients to the desired look they expect
  • Keeping up with the latest in fashion trends to apply in boutique
  • Managed team to successfully accomplish business goals and staffing needs
  • Provided the tools to ensure excellent customer service, remarkable work ethics, and to maintain a safe and friendly working environment
  • Coached management team to delegate tasks among associates while implementing accountability skills
  • Analyzing market and clients for brand
  • Set up weekly management and associate schedules, payroll, weekly touch base with individual team members, and successfully executed daily operations in a timely and orderly fashion

Brand Manager

CHANEL
01.2005 - 12.2008
  • Oversaw entire operation from staff to achieve sales, while following up with management team to successfully accomplish business goals and staffing needs
  • Achieved corporate sales goals by following organization selling systems, services and strategies
  • Providing; the tools to ensure excellent customer service, remarkable work ethics, and to maintain a safe and friendly working environment
  • Met the financial goals for Chanel’s yearly outlook
  • Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources and in alignment with union contracts; addressing complaints and grievances and, resolving problems
  • Created and managed client book of over a million Dollars worth net
  • Created a comfortable selling environment by conveying a professional, friendly and approachable tone
  • Setting up; monthly management and associate schedules, meetings, payroll, and successfully executing daily operations in a timely and orderly fashion

Education

Master of Science - Business Marketing

San Francisco State University
San Francisco, CA
05.2005

Skills

  • Strong Work Ethic
  • Quality Assurance
  • CRM software proficiency
  • Workload Management

References

Available upon request.

Languages

Arabic
Full Professional

Timeline

Ambassador; Customer Relations

Sacramento Kings / Golden 1 Center
02.2019 - 02.2020

PR/Client Relations Manager-Wholesale Specialist

MUSE BEAUTY . PRO
01.2017 - Current

VP of Marketing & Corporate Trainer / Buyer

916 Tequila
01.2010 - 12.2017

Assistant Boutique Manager

Herve Leger by Max Azria
01.2008 - 12.2010

Brand Manager

CHANEL
01.2005 - 12.2008

Master of Science - Business Marketing

San Francisco State University

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RANIA ERAKAT