Rania Nawar
Irvine,CA
Summary
Dedicated Dining Room Team Leader with expertise in training, compliance monitoring, and operational procedures. Proven ability to enhance resident experiences through effective staff management and customer service strategies.
Overview
2
2
years of professional experience
Work History
Dining Room Team Leader
WellQuest - Carmel Village
Fountain Valley, California
05.2023 - Current
- Trained new employees on company policies and operational procedures.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Implemented best practices for customer service to enhance resident experiences.
- Assisted in resolving resident concerns and provided timely solutions.
- Offered training and support to keep team members motivated and working toward objectives.
- Maintained positive working relationship with fellow staff and management.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Established clear expectations for employees, providing guidance when needed.
- Monitored compliance with health and safety regulations within the facility.
- Maintained a positive work environment that promoted collaboration between team members.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Implemented strategic plans to enhance team performance and productivity.
- Led a team of XX individuals in achieving quarterly sales targets, exceeding goals.
- Identified needs of customers promptly and efficiently.
Education
Bachelor - Social Services
Social Services
05-1999
Skills
- Training and development
- Customer service strategies
- Schedule coordination
- Compliance monitoring
- Staff management
- Operational procedures
- Customer relationship management
- Event planning
- Problem solving
- Adaptability to change
- Friendly, positive attitude
- Analytical thinking
- Training & Development
- Self-Directed
- Planning
- Critical thinking
- Analytical and critical thinking
- Flexible and adaptable
References
References available upon request.
Timeline
Dining Room Team Leader
WellQuest - Carmel Village
05.2023 - Current
Bachelor - Social Services
Social Services