Summary
Overview
Work History
Skills
Timeline
Receptionist

Rania Norton

Prescott,WI

Summary

Accomplished professional with an extensive background in hospitality and customer service. Proven record of exceeding customer expectations and driving profitability. Skilled in leading teams, managing budgets, and overseeing daily operations. Adept at leveraging industry trends and technology to maximize customer satisfaction. Motivated professional with a commitment to top-tier performance. Strong leadership and motivational skills in addition to a focus on customer satisfaction. Maximize quality assurance through compliance with regulatory guidelines and training initiatives. Unwavering commitment to customer satisfaction, with the ability to build productive relationships, resolve complex issues, and win customer loyalty.

Overview

15
15
years of professional experience

Work History

Receding and Mailroom

Illumifin
08.2024 - Current
  • Recruited team members to maintain adequate staffing levels.
  • Provided coaching and mentoring support for employees at all levels of the organization.
  • Built and maintained relationships with guests.
  • Coordinated staff training sessions to ensure compliance with company policies and procedures.
  • Used excel
  • Sending out Claims letters for 1 to 10 companies per day

Receptionist

Tri Rivers Chevrolet
02.2024 - Current
  • Managed a 10-line phone system to route calls efficiently and professionally.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Coordinated office supplies inventory, ensuring availability of essential materials for daily operations.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Handled cash transactions and maintained sales and payments records accurately.

General Manager Hospitality

Port of Prescott
03.2022 - 12.2023
  • Manage 10 to 15 employees and 3 hotels
  • Recruited team members to maintain adequate staffing levels.
  • Provided coaching and mentoring support for employees at all levels of the organization.
  • Built and maintained relationships with guests.
  • Coordinated staff training sessions to ensure compliance with company policies and procedures.
  • Used a computerized inventory system to plan and manage adequate inventory levels.

Team Lead

Ellsworth Creamery
03.2010 - 12.2020
  • Supervised the daily work of staff of 4 to 8 employees to ensure work prioritization and quality.
  • Mentored and coached team members to ensure successful performance.
  • Delegated tasks to team members according to project requirements and employee strengths.
  • Enforced company policies while providing guidance and support as needed, revealing sound judgment and decision-making ability.
  • Trained staff on multiple product knowledge to ensure customers received accurate information, displaying excellent instructional abilities.
  • Resolved problems and escalated high-level issues to supervisor within established timeframes.

Skills

  • Staff Training
  • Employee Scheduling
  • Staff Development
  • Critical thinking
  • Time management
  • Attention to detail
  • Calm under pressure
  • Problem resolution
  • Communication Skills
  • Inventory Control
  • Staff Management
  • Verbal and Written Communication

Timeline

Receding and Mailroom

Illumifin
08.2024 - Current

Receptionist

Tri Rivers Chevrolet
02.2024 - Current

General Manager Hospitality

Port of Prescott
03.2022 - 12.2023

Team Lead

Ellsworth Creamery
03.2010 - 12.2020

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Rania Norton