Rania Osman
Bethlehem,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Patient Service Representative
Lehigh Valley Physicians Group
06.2023 - Current
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Used EPIC to schedule appointments.
- Providing excellent customer service by promptly answering patient inquiries.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Update and verify patent information at every visit
- Receive and process cash and credit card payments for medical services rendered
- Review patient accounts, identify delinquent accounts and collect overdue payments
General Manager
DLM Delivery In.
09.2021 - 10.2022
- Created effective business plans to ensure that strategic decisions were in line with long-term goals.
- Was in charge of hiring , assigning, training, motivating, and terminating employees.
- Reviewing financial transactions and keeping track of the budget to ensure that everything runs smoothly and on time.
- Was in charge of bi-weekly payroll management and submission.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Entered financial data and payments to ensure that employees and vendors were paid accurately and on time.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Personal Banker / Business Advocate
Wells Fargo Bank, N.A.
11.2015 - 05.2020
- Perform through financial review to ensure maximum benefit from services.
- partner internally with Wells fargo for expert advice on client situation.
- Prepare credit and financial information to streamline loans.
- Advice small business clients on how to from an LLC or become incorporated.
- Boosted sales of bank products through effective cross-selling and up-selling techniques.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Conducted regular audits of cash handling procedures, minimizing risk exposure for the branch.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
Teller Supervisor
Bank Of America
01.2007 - 11.2010
- Enhanced customer satisfaction by efficiently resolving issues and addressing inquiries.
- Streamlined teller operations for improved accuracy and efficiency in transaction processing.
- Reduced errors by implementing strict audit procedures and monitoring daily transactions.
- Counted, verified and handled bank deposits and armored car transactions.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Executed wire transfers, stop payments and account transfers.
Education
High School Diploma -
Roselle Park High School
Roselle Park, NJ06.2001
Skills
- Verbal and written communication
- Sales expertise
- Deadline-oriented
- Clint account management
- Efficient multitasker
- Staff training/development
- Relationship building
- Fluent in English & Arabic
- Money Handling
- Payment Processing
- Fee Collection
- Resolving Problems
Timeline
Patient Service Representative
Lehigh Valley Physicians Group
06.2023 - Current
General Manager
DLM Delivery In.
09.2021 - 10.2022
Personal Banker / Business Advocate
Wells Fargo Bank, N.A.
11.2015 - 05.2020
Teller Supervisor
Bank Of America
01.2007 - 11.2010
High School Diploma -
Roselle Park High School
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