RANIA MITCHELL
Longbeach,CA
Summary
Experienced administrative professional with over 20 years of experience in human resources, insurance, entertainment and banking industry. Seeking mid-level leadership role within human resources. Core Competencies: Microsoft Office suite AS400, SalesForce, Ceridian, and PeopleSoft.
Overview
16
16
years of professional experience
Work History
Broker Assistant
- Assisted Brokers in tracking outstanding policies and endorsements
- Logged new/renewal accounts in all clearance systems
- Tracked and advised renewal timelines, create quoting and binding documents
- Processed policy and endorsement invoices.
Artist Relations Associate
AFM SAG
09.2016 - Current
- AFTRA intellectual Property Distribution Fund, Provide customer service support for in-person participant visits, providing hands-on management of their inquiries and concerns by utilizing both interpersonal skills, and an acquired knowledge of the many intricacies of the IPRDF
- Review participant accounts for accuracy in the Participant Database
- Update existing accounts by processing sypplemental documents/tasks
- Maintain organization of electronic and paper files
- Respond to department e-mails and voicemails accurately and in a professional and timely manner
- Work closely with the Finance & Accounting and Beneficiary departments to ensure that all appropriate information is being distributed with each check.
Human Resources Coordinator
Atrium Staffing
08.2015 - 12.2015
- Ensured data integrity of the HRIS systems through audit, review, updates and maintenance
- Created, ran, maintained and distributed routine and ad hoc reports
- Assisted with weekly new hire orientation
Loan Processor
Bank of America
06.2012 - 02.2013
- Ensured loans adhere to program, compliance, due diligence and industry requirements
- Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan
- Determined appropriate rate locks, issuance of disclosures, overage and underage waivers and fee waivers.
Customer Relationship Manager
Bank of America
06.2010 - 06.2012
- Central point of information for business relationship matters, liaison with business and employee for improvement in relationships
- Analyzed credit and collateral documents and submitted to underwriting
- Ensured an excellent customer experience measured through quality monitoring
- Managed team members and scheduling models for guaranteed coverage while ensuring customer satisfaction.
Benefit Specialist
IATSE National Benefit Fund
06.2002 - 10.2008
- Updated online benefit enrollment (Life Events and Open Enrollment sessions) in HRIS system
- Communicated and explained health, welfare benefits, policies and procedures to union members
- Resolved claim issues, eligibility between the insurance carriers and employees
- Investigated eligibility and benefit coverage, enrolled members in COBRA and processed monthly payments
- Accepted and processed quarterly premium payments and monthly enrollment fees and forms.
Education
Master of Business Administration - Human Resources Management
University of Phoenix
Woodland Hills, CABachelor of Arts - Psychology
S.U.N.Y At Albany
Albany, New YorkSkills
- Customer Inquiries
- Critical Thinking
- Updating Websites
- Time Management
- Complex Problem-Solving
- Status Updates
- Customer Satisfaction
- Internet Research
- Salesforce Software
- Quality Assurance
- Microsoft Word
- Loan Underwriting
- Microsoft Excel
- Client Support
- Human Resources Department Processes
- Team Communication
- Reading Comprehension
- Interoffice Correspondence
- Professional Relationships
- Active Listening
Timeline
Artist Relations Associate
AFM SAG
09.2016 - Current
Human Resources Coordinator
Atrium Staffing
08.2015 - 12.2015
Loan Processor
Bank of America
06.2012 - 02.2013
Customer Relationship Manager
Bank of America
06.2010 - 06.2012
Benefit Specialist
IATSE National Benefit Fund
06.2002 - 10.2008
Broker Assistant
Master of Business Administration - Human Resources Management
University of Phoenix
Bachelor of Arts - Psychology
S.U.N.Y At Albany
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