Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Yasser A.Gawad

Irvine,CA

Summary

Results-driven sales manger with over 20 years of experience in automotive sales, brand management, and customer service. Proven expertise in driving revenue growth, increasing market share, and leading high-performing teams. Skilled in strategic planning, customer relationship management, and delivering exceptional customer service to enhance satisfaction and loyalty. Adept at launching successful marketing campaigns and improving product visibility and sales.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Auto Dealership Owner

Self-employed
Irvine
04.2024 - Current
  • Managed all aspects of dealership operations, including sales, marketing, finance, inventory, and customer service, ensuring smooth daily operations.
  • Provided exceptional customer service, guiding clients through the entire vehicle purchasing process, and addressing their needs, resulting in an improved customer retention rate.
  • Built and maintained long-term relationships with customers, responding to inquiries, offering personalized solutions, and resolving any issues to ensure satisfaction.
  • Negotiated with suppliers to secure favorable terms, optimizing inventory management, while ensuring a wide selection of quality vehicles for customers.
  • Conducted financial analysis and managed budgets, cash flow, and expenses to ensure a profitable business model.
  • Ensured compliance with all local, state, and federal regulations related to automotive sales and business operations.

Audi Brand Specialist

Penske Automotive Group – (Audi Auto mall)
Irvine, CA
10.2022 - 03.2024
  • Manage and respond to incoming internet and phone leads, ensuring prompt follow-up and personalized communication.
  • Assist customers in selecting the right vehicle by providing detailed information on models, trims, and optional features via the company and manufacturer websites.
  • Build and maintain strong rapport with both new and existing customers, addressing their preferences and guiding them throughout the sales process.
  • Demonstrate product performance, application, and benefits to customers, educating them on available options and configurations.
  • Overcome objections and close sales in alignment with company standards, ensuring customer satisfaction at every step.
  • Collaborate with the Sales Manager to track objectives, report on activities, and analyze sales performance.
  • Resolve customer concerns or complaints regarding sales and service, ensuring positive outcomes and repeat business.

Assistant Sales Manager

Metro by T-Mobile
Brooklyn, NY
06.2021 - 09.2022
  • Lead and inspire Retail Sales Representatives (RSRs) to embody T-Mobile’s customer-first philosophy, ensuring excellent service, and a seamless customer experience.
  • Oversee customer interactions, providing feedback and coaching to RSRs to enhance performance and foster personal development.
  • Manage customer wait times effectively, ensuring a smooth, and efficient store operation.
  • Keep the sales team informed of new products, services, promotions, and best practices to ensure up-to-date knowledge and service excellence.
  • Serve as a resource to the team by staying current on product specifications, services, and leadership techniques.
  • Monitor team progress toward monthly sales goals, and ensure timely completion of required training and performance expectations.
  • Uphold store appearance and compliance with national plan-o-gram standards, utilizing visual displays, and interactive devices to engage customers.
  • Execute retail methods and procedures, and ensure effective communication between corporate and store teams.
  • Deliver financial results by achieving key performance indicators (KPIs), and maintaining high standards of operational excellence.

Regional Head – Sales Performance

Nissan Motor Corporation
Riyadh, Saudi Arabia
09.2017 - 11.2020
  • Achieved a 21% increase in overall sales volume and performance growth in FY18 through strategic sales initiatives and team performance optimization.
  • Drove revenue and profit growth by managing market share expansion for both current dealers in the Saudi market.
  • Established and implemented milestone-driven KPIs and guidelines for sales teams and dealers, ensuring alignment with company goals and performance metrics.
  • Successfully launched the Nissan Leaf, the first 100% electric vehicle (EV) in KSA, securing a landmark barter deal with the Saudi government for 340 units.
  • Led the planning and execution of monthly, quarterly, and yearly sales objectives for all channels, ensuring alignment with regional market conditions and corporate goals.
  • Directed monthly and quarterly audit assessments to monitor dealer operations, ensuring compliance with Nissan’s standards (NSSW, TCS, and guidelines).
  • Evaluated retailer management effectiveness, and provided actionable recommendations to senior leadership for performance improvements.
  • Led regular reviews and updates of Quality Management (QM), Sales Satisfaction Index (SSI), and Customer Satisfaction Index (CSI), ensuring compliance with Nissan’s standards.

National Head - Sales Performance

NISSAN & ZNA, AWROSTAMANI Motors Co.
Dubai, United Arab Of Emirates
04.2014 - 06.2017
  • Increased sales volume by 55% over 18 months by identifying customer needs, understanding budgets, and recommending strategic product-line adjustments.
    Grew national market revenue share by 25% within six months through targeted sales initiatives and market penetration strategies.
    Negotiated and launched multiple marketing campaigns, improving product image, and expanding market reach.
    Managed operational records, providing timely and accurate reports on product growth and market share potential.
    Led a team of 28 sales professionals, including Area Sales Managers, Dealer Sales, and Supervisors, ensuring alignment with monthly sales goals through effective CRM management and follow-up on action plans.
    Conducted regular reviews of the Quality Management System (QMS), ensuring compliance, and implementing necessary audits and updates.
    Identified slow-moving models, and developed strategic action plans to improve sales performance.
    Led the annual appraisal process for Area Sales Managers based on KPIs, performance, and achievement.
    Designed and implemented sales training programs and incentive structures to reward top performers, including the best sales consultants, and overall achievements.
    Prepared and approved budget expenditures, ensuring financial alignment with organizational goals.

Dealer Development Manager

RENAULT, GULF ADVANTAGE AUTOMOBILES LLC.
Riyadh, Saudi Arabia
06.2010 - 03.2014
  • Doubled market share for three consecutive years, and exceeded annual revenue expectations by 15% through an expanded dealer network and strategic growth initiatives.
  • Led Renault to become the largest European brand in Saudi Arabia in terms of sales volume over three years, achieving consistent sales performance improvements.
  • Established a robust network of 12 exclusive and multi-brand dealers across key cities in Saudi Arabia, ensuring optimal market coverage.
  • Managed annual budget planning for the retailer network, ensuring compliance, and driving performance to meet or exceed sales targets.
  • Set clear milestones and guidelines for sales teams and dealers, ensuring consistent progress toward objectives, and continuous follow-up to maintain accountability.
  • Developed and implemented onboarding and training plans for newly signed retailers and sales staff, fostering long-term relationships, and driving sales excellence.

Education

Bachelor’s Degree in Library And Information Science -

Cairo University
Egypt
06-1992

Skills

  • Sales management
  • Small business operations
  • KPI management
  • Growth strategy implementation
  • Service quality assurance
  • Brand strategy planning
  • Business administration
  • Operations management
  • Verbal and written communication
  • Contract negotiation expertise
  • Relationship building
  • Staff management
  • Market trend awareness
  • Positive and professional

Certification

  • Business Improvement Project Planning, Management & Execution By Nissan Motor Corporation.
  • Leadership – From Senior Manager to Great Leaders By Nissan Motor Corporation.
  • Project Management Simulation – Top Management Skills By AWRostamani-Arabian Automobiles.
  • Plant tour to “SUZUKI MOTOR CORPORATION” includes Seminars on production line of (Passengers, LCV and SUV) and Top Management, Sales Techniques.
  • OSAKA, KYOTO, YOKOHAMA, HAMAMATSU CITIES, JAPAN.
  • Improvement of General Manager Skills for Managing, Directing, Supporting and follow up of Sales Force by Suzuki Saudi Arabia

Timeline

Auto Dealership Owner

Self-employed
04.2024 - Current

Audi Brand Specialist

Penske Automotive Group – (Audi Auto mall)
10.2022 - 03.2024

Assistant Sales Manager

Metro by T-Mobile
06.2021 - 09.2022

Regional Head – Sales Performance

Nissan Motor Corporation
09.2017 - 11.2020

National Head - Sales Performance

NISSAN & ZNA, AWROSTAMANI Motors Co.
04.2014 - 06.2017

Dealer Development Manager

RENAULT, GULF ADVANTAGE AUTOMOBILES LLC.
06.2010 - 03.2014

Bachelor’s Degree in Library And Information Science -

Cairo University
Yasser A.Gawad