Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Rani Choudhury

New York,NY
Rani Choudhury

Summary

Client Success Specialist with over three years of experience working in the customer experience field. Dedicated to fostering positive client relationships, providing exceptional support, and maintaining quality, speed, and process optimization goals. I love working within a team and pride myself on strong communication, problem-solving, organizational, and multitasking skills.

Overview

4
years of professional experience

Work History

TPT at IXL

Schools Purchasing Specialist
07.2023 - 11.2024

Job overview

  • Provided excellent customer care by responding to requests, resolving problems, and handling ordering functions with a 97% satisfaction rating.
  • Processed purchase orders within a team totaling more than $7mm in GMV annually, often personally exceeding 100 tickets per day.
  • Verified and approved application and account details of potential clients to accurately asses tax exemption status.
  • Worked cross functionally with Engineering and Product teams to escalate issues and suggest product improvements.
  • Supported customers with phone support, answering 85% of calls within 30 seconds and an abandon rate of less than 5%.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

SLT Fitness

Client Services Team Lead
07.2021 - 05.2022

Job overview

  • Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
  • Implemented communication policies to help staff transitions between classes that were adopted company wide.
  • Maintained and updated all client and staff information, contacts, and calendars.
  • Trained new team members and helped develop the "SLT Team Member Training Guide" still used to train new team members today.
  • Resolved requests and answered questions via email and phone support within a 48 hour response time.

Harleen Kaur (Designer)

Social Media, Design, Fashion Intern
09.2020 - 01.2021

Job overview

  • Managed the online chat, email system, and social media accounts for client communication and questions, answering all incoming communications within 24 hours.
  • Maintained the company's Shopify site and regularly updated entire site inventory to reflect the current seasonal products.
  • Designed and implemented organizing solutions to maximize showroom space.
  • Assisted in curating mood boards and organizational plans for photoshoots.
  • Fulfilled shipment and delivery of orders.
  • Booked and managed all scheduling for the primary showroom between clients and stylists while ensuring the space was adequately stocked according to each clients' sizes and preferences.

Education

Tisch School of The Arts

New York University

University Overview

Bachelor of Fine Arts in Drama with a concentration in directing and film.

Stern School of Business

New York University

University Overview

Minor in Entertainment Business with a focus on how technology impacts media and entertainment industries.

Skills

  • Purchase Order processing
  • Conversational Hindi
  • Experience using Zendesk
  • Experience using Jira
  • Contract Management
  • Vendor engagement
  • Data organization
  • Multitasking Abilities
  • Cross-Functional Teamwork

Timeline

Schools Purchasing Specialist
TPT at IXL
07.2023 - 11.2024
Client Services Team Lead
SLT Fitness
07.2021 - 05.2022
Social Media, Design, Fashion Intern
Harleen Kaur (Designer)
09.2020 - 01.2021
Tisch School of The Arts
New York University
Stern School of Business
New York University

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Rani Choudhury