Raniebelle Ramos
Orange
Summary
Proven and motivated leader in customer service with a history of driving operational excellence, fostering a high-performance culture, possesses strong payroll and human resources skills, expertise in merchandise flow, and a track record as a successful selling manager. Maintains a safe, clean, workspace with careful attention to detail of day-to-day operations while fostering an inclusive work environment. With over 19 years of experience in customer service I am eager to transition into a new challenging role in human resources.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Customer Experience Manager/Asst. Store Manager
Victoria's Secret & Co.
01.2018 - 01.2026
- Successfully managed daily store operations optimizing efficiency and achieving sales targets, including payroll management, hiring, staffing, physical inventory, asset protection practices, RFID implementation at a store level, and the generation and publication of weekly schedules of 35+ employees
- Spearheaded staff training programs on product knowledge and customer service best practices to resolve customer escalations effectively, ensuring customer loyalty and satisfaction
- Assists Store Manager with Love the Customer visits while hosting multiple partners from Home Office such as the Regional Manager, District Manager, and the Product Allocations Team
- Consistently exceeded sales goals through personalized customer experiences and upselling techniques which helped to drive overall store performance +10% and played a key role in helping the store reach Platinum Status in 2021 and 2024
Brand Operations Supervisor
Victoria's Secret & Co.
01.2014 - 01.2018
- Managed payroll processes and collaborates with human resources to address staffing needs effectively
- Led merchandise flow processes, ensuring timely and efficient stock replenishment and inventory management
- Supports company district with training Sales Leadership Team members on best operational practices including Physical Inventory and BOPIS while aiding in staffing needs to complete physical inventory counts in a timely manner
Selling Lead
Victoria's Secret & Co.
01.2006 - 01.2014
- Led and motivated a team of selling associates, driving sales through coaching and training while fostering a positive and collaborative work environment
- Played a pivotal role in achieving store sales targets and exceeding key performance indicators which helped the store to achieve Platinum Status in 2007 & 2010
- Helped coordinate customer events and after-hours store promotions, leading to a 10% increase in store traffic
- Coordinated and led multiple district-wide training sessions for Bra Fit Specialists to gain more product knowledge and business insight to further grow in their role within the company
Education
HR Learning & Development Certificate -
Calbright College
Business Management Certificate of Achievement - Fundamentals of Business Law, Human Resource Management, Leadership & Supervision, Management & Organization Behavior
Long Beach City College
Paralegal Studies Certificate - Paralegal Training Program
University of California - Los Angeles
Bachelor Of Applied Arts And Science - Philosophy / Business Law & Society
University of California - Riverside
Skills
- Customer-centric mindset
- Team leadership and development
- Payroll administration
- Human resources management
- Training and onboarding
- Inventory management and control
- Sales and revenue optimization
- Adaptability
- Problem solving
- Communication skills
- Customer empathy
- Attention to detail
Certification
- Business Management Certificate of Achievement
- Paralegal Certificate
Timeline
Customer Experience Manager/Asst. Store Manager
Victoria's Secret & Co.
01.2018 - 01.2026
Brand Operations Supervisor
Victoria's Secret & Co.
01.2014 - 01.2018
Selling Lead
Victoria's Secret & Co.
01.2006 - 01.2014
HR Learning & Development Certificate -
Calbright College
Business Management Certificate of Achievement - Fundamentals of Business Law, Human Resource Management, Leadership & Supervision, Management & Organization Behavior
Long Beach City College
Paralegal Studies Certificate - Paralegal Training Program
University of California - Los Angeles
Bachelor Of Applied Arts And Science - Philosophy / Business Law & Society
University of California - Riverside