Ranika Spry
Menifee,CA
Summary
- Travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry.
- Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
- Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.
- Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems.
- Friendly insurance professional experienced in investigating and processing insurance claims. Hardworking and communicative individual excels at interpreting policies and negotiating payment solutions. Recognized for providing optimum service to policyholders and quickly identifying fraudulent claims.
- Reliable cook that brought attention to detail and time management abilities to successfully multitask in fast-paced environments. Focused worker assists fellow employees in completing tasks.
Overview
30
30
years of professional experience
Work History
Independent Travel Agent
Self Employed
01.2012 - Current
- Arranged travel accommodations for groups, couples and executives.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Generated reports on travel trends and customer feedback to inform business goals.
Senior Auto Liability Arbitrator
GEICO
05.2011 - Current
- Review auto claims and determine if there is subrogation potential.
- Managed case load of 600-700 files including communicating with policyholders providing details and time frame of arbitration process.
- Gathered necessary evidence such as statements from insureds, claimant and witnesses. Also obtain additional evidence such as police reports, scene maps and diagrams to prove liability in arbitration.
- Schedules follow up on claims to ensure all necessary evidence is received before submitting arbitration.
- Reviewed and prepared files for litigation when arbitration was not applicable.
Liability Claims Representative
Geico
07.2005 - 04.2011
- Negotiated settlements with claimants and claimants' attorneys.
- Investigated losses and identified coverage issues.
- Took statements from insureds, claimants and witnesses.
- Handled full in-depth auto coverage for non-standard claims.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Analyzed and addressed escalated claims to resolve issues quickly.
- Collaborated with internal departments and external vendors to achieve fast resolution of claims.
- Followed up with customers on unresolved issues.
- Updated claims system to track claim status and provide relevant information to other department.
- Researched and analyzed complex claims to determine next steps and possible outcomes.
- Monitored and managed claim expenses to control costs and maximize profitability.
- Worked productively in fast-moving work environment to process large volumes of claims.
Human Resource Assistant
Geico
01.2003 - 12.2005
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Prepared/release job opportunity announcements.
- Identified/resolved complex recruitment and placement issues.
- Made qualification/eligibility determinations of prospective employees/job applicants.
- Coordinated itineraries and scheduled appointments for human resources staff.
Corporate Travel Specialist
GEICO
05.2000 - 06.2005
- Arranged travel accommodations for employees in a high volume corporation.
- Provided exemplary customer service to employees, which helped build lasting relationships and secure new travel assignments.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Ensured business travel was efficient and cost effective for the corporation.
- Supported and assisted with technical and administrative oversight of the Geico's travel management program and ensured internal controls to prevent and detect fraud, waste, and abuse.
- Participated in program reviews, evaluations, audits, and reporting activities. Coordinated and provided training to employees regarding all aspects of travel management to ensure a timely reimbursement.
Travel Coordinator
US, Navy
01.1996 - 04.1998
- Verified and finalized arrangements to deliver smooth and efficient travel for miliary personnel.
- Completed and processed travel documents. Audit temporary duty travel authorizations and vouchers; prepared and processed relocation travel orders and vouchers, including counseling employees on entitlements and coordinating with relocation service companies; assisted with travel transaction reconciliation and error resolution functions in the automated travel and financial application systems.
- Provided technical advice and guidance on travel management policies and procedures as it relates to domestic/international and relocation travel. Interprets travel related regulations and policies at the federal, departmental, and agency levels.
- Developed, maintained, and ensured compliance with relevant operating policies, procedures, and guidelines; and responds to policy related inquiries from all levels of the agency.
- Completed and processed travel documents. Audit temporary duty travel authorizations and vouchers.
- Prepared and processed relocation travel orders and vouchers, including counseling employees on entitlements and coordinating with relocation service companies; assisted with travel transaction reconciliation and error resolution functions in the automated travel and financial application systems.
- Coordinated critical and complex travel/relocation documents requiring headquarters level review and approval for various travel requests, related to actual subsistence over per diem allowances, international travel, and other requests for special reimbursement consideration.
Administrative Assistant
US Navy
01.1995 - 12.1995
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
Mess Management Specialist
US Navy
04.1994 - 11.1995
- Inspected deliveries for accuracy and safety.
- Took inventory of supplies and maintained accurate stock records to minimize losses and support supply ordering.
- Established food preparation procedures and guidelines to promote meal consistency and quality.
- Conducted inspections of food preparation and dining facilities to verify compliance with health and safety regulations.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Developed menus and meal plans which met personnel needs, utilizing available supplies and within budget restrictions.
Education
Bachelor of Science - Business Administration
University of Phoenix
Tempe, AZ10.2004
Skills
- Result oriented, analytical professional with proven record of accomplishments across diverse platforms
- Flexible
- Problem solver
- Negotiation skills
- Emotional Intelligence
- Organized
- Self motivated
- Leader
Timeline
Independent Travel Agent
Self Employed
01.2012 - Current
Senior Auto Liability Arbitrator
GEICO
05.2011 - Current
Liability Claims Representative
Geico
07.2005 - 04.2011
Human Resource Assistant
Geico
01.2003 - 12.2005
Corporate Travel Specialist
GEICO
05.2000 - 06.2005
Travel Coordinator
US, Navy
01.1996 - 04.1998
Administrative Assistant
US Navy
01.1995 - 12.1995
Mess Management Specialist
US Navy
04.1994 - 11.1995
Bachelor of Science - Business Administration
University of Phoenix
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