Ranika Wills
3445 Longfellow Ave South ,MN
Summary
Dynamic Office Manager with a proven track record at Independent Medical Clinic, excelling in customer service and office administration. Spearheaded community outreach initiatives, enhancing local engagement and satisfaction. Skilled in financial record management and HIPAA compliance, ensuring confidentiality and professionalism in all interactions. A reliable team player dedicated to patient-focused care.
Qualified Medical assistant with strong background in managing office operations and enhancing administrative efficiency. Proven ability to streamline processes and improve productivity through effective leadership. Demonstrated proficiency in team coordination and problem-solving in fast-paced environments.
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Dedicated Medical assistant professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Office Manger
Independent Medical Clinic
11.2020 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Spearheaded community outreach initiatives, improving company's local reputation and engagement.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
Medical Assistant
Axis Medical Center
04.2011 - 06.2015
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Educated patients and family's on Diabetic control
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members, such as putting group meeting together.
- Worked well in a team setting, providing support and guidance.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
Education
Medical Assisting Program - Medical Program
High-Tech Institute
Brooklyn Park, MN11-2010
No Degree -
North Hennepin Community College
Minneapolis, MN01-2005
High School Diploma -
Highland High School
Anderson, IN06-1999
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Customer relations
- Direct patient care
- Phlebotomy
- Reliable team player
- CPR
- Phlebotomy techniques
- Patient assessments
- Professionalism and ethics
- First aid
- Medical supply inventory
- Customer relationship management (CRM)
- Data entry
- Patient-focused care
- HIPAA compliance
- Medical terminology knowledge
Certification
- HIPAA
- OSHA
- Life Coach
Timeline
Office Manger
Independent Medical Clinic
11.2020 - Current
Medical Assistant
Axis Medical Center
04.2011 - 06.2015
Medical Assisting Program - Medical Program
High-Tech Institute
No Degree -
North Hennepin Community College
High School Diploma -
Highland High School
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