Ranique Washington
Towson,Maryland
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
Work History
Executive Manager
Perfect Office Solutions
09.2020 - Current
- Built and deepened relationships with internal and external personnel to enhance client retention and growth plans.
- Improved business profits through innovative cost containment and revenue generation techniques.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Communicated with over 5000 customers and vendors positively with particular attention to problem resolution.
- Spearheaded introduction of new training programs, resulting in enhanced employee skill sets which resulted in increase in customer satisfaction.
- Utilized Salesforce as well as other CRM’s required for remote work.
Assistant Manager
Walmart
04.2019 - 05.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Managed up to 100 team members within organization.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Customer Service Manager
Walmart
12.2018 - 04.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored up to 100 associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals.
- Collaborated with upper management to improve customer service processes and support structures company wide.
- Supervised up to 100 employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Education
Some College (No Degree) - Mass Communications
The Community College of Baltimore County
Catonsville, MDHigh School Diploma -
Milford Mill Academy
Baltimore, MD05.2015
Skills
- Instructing
- Policy Development
- Effective Workflow Management
- Corporate Social Responsibility
- Effective Communication Skills
- Conflict Resolution
- Delegation
- Interpersonal Communication
Timeline
Executive Manager
Perfect Office Solutions
09.2020 - Current
Assistant Manager
Walmart
04.2019 - 05.2020
Customer Service Manager
Walmart
12.2018 - 04.2019
Some College (No Degree) - Mass Communications
The Community College of Baltimore County
High School Diploma -
Milford Mill Academy
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