Summary
Overview
Work History
Education
Skills
Timeline
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Ranisha Jones

Senior Client Experience Specialist
Detroit,MI

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Senior Client Experience Specialist

Rocket Loans
Detroit, MI
05.2019 - Current
  • Developed and enhanced relationships with existing customers through excellent customer service and timely follow-up.
  • Interacted with team members across departments to research and resolve customer issues.
  • Provided suggestions for process, application or documentation improvement.
  • Supported loan process by gathering loan documentation and assisting with loan processing and general loan analysis.
  • Investigated and resolved customer inquiries and complaints quickly.

Redemption Specialist

Credit Acceptance
Southfield , MI
08.2016 - 05.2019
  • Provide the best customer service experience via phone and email
  • Kept records of customers' charges and payments.
  • Assisted with delinquent accounts by collecting the past due balance
  • Set up repayment plans to help clients get their vehicle
  • Attended ongoing professional training for professional growth

Billing Specialist

Henry Ford Health System
Troy, MI
06.2013 - 10.2016
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
  • Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
  • Responded to customer concerns and questions on daily basis.
  • Used data entry skills to accurately document and input statements.
  • Handled account payments and provided information regarding outstanding balances.

Education

Associate of Arts - Business Administration And Management

Wilmington University
Online

Skills

  • Customer Care
  • Calm and Professional Under Pressure
  • Product Knowledge
  • Upbeat and Positive Personality
  • Order and Refund Processing
  • Customer Retention Strategies
  • Data Entry and Maintenance
  • Problem Resolution
  • Invoice Creation
  • Customer Account Management
  • Call Documentation
  • Issue and Complaint Resolution
  • Efficient and Detail-Oriented

Timeline

Senior Client Experience Specialist

Rocket Loans
05.2019 - Current

Redemption Specialist

Credit Acceptance
08.2016 - 05.2019

Billing Specialist

Henry Ford Health System
06.2013 - 10.2016

Associate of Arts - Business Administration And Management

Wilmington University

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Ranisha JonesSenior Client Experience Specialist