Ranisha Martin

Work History

Traditions Health

12.2022 - 11.2023

Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
Generated department orders and accompanying documentation.
Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Followed detailed directions from management to complete daily paperwork and computer data entry.
Volunteered to help with special projects of varying degrees of complexity.
Increased customer service success rates by quickly resolving issues.
Performed wide-ranging administrative, financial and service-related functions.
Completed daily logs for management review.

Bristol Hospice

07.2021 - 12.2022

Completed intake assessment forms and filed clients' charts.
Answered phone calls and provided new clients with required paperwork to initiate service.
Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
Enhanced office productivity by handling high volume of callers per day.
Supported office staff and operational requirements with administrative tasks.
Organized paperwork such as charts and reports for office and patient needs.
Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

Companion Hospice

03.2019 - 12.2020

Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
Organized paperwork such as charts and reports for office and patient needs.
Answered phone calls and provided new clients with required paperwork to initiate service.
Entered referrals into appropriate system based on type of referral obtained.
Supported office staff and operational requirements with administrative tasks.
Completed intake assessment forms and filed clients' charts.
Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
Enhanced office productivity by handling high volume of callers per day.

Destiny Hospice

04.2018 - 04.2019

Completed intake assessment forms and filed clients' charts.
Answered phone calls and provided new clients with required paperwork to initiate service.
Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
Enhanced office productivity by handling high volume of callers per day.
Supported office staff and operational requirements with administrative tasks.
Entered referrals into appropriate system based on type of referral obtained.

VNA Hospice and Palliative Care of So. California

05.2015 - 04.2018

Completed intake assessment forms and filed clients' charts.
Answered phone calls and provided new clients with required paperwork to initiate service.
Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
Enhanced office productivity by handling high volume of callers per day.
Entered referrals into appropriate system based on type of referral obtained.