RANISHA ROBY
McDonough,GA
Summary
Motivated professional with strengths in supervising employees and promoting optimal customer service. Experienced and effective Business Development Manager bringing forth valuable industry experience and a passion for management. Adept in analytical thinking, strategic planning, leadership, and building strong relationships with business partners. Multi-talented Senior Manager well-versed and highly effective at developing, executing and directing key improvements to enable business enhancements and growth. Visionary leader with solid success leading business operations toward growth and safety.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Manager
DHL
Fairburn
03.2021 - Current
- Manage regulatory and environmental issues within the area to ensure the long-term viability of our customers and company operations.
- Manage the allocated budget and aid in end-of-month financials.
- Develop and document 'Best Practices' for all operations and warehouse processes.
- Provided yearly cost savings to the customer through cost improvement (CI) initiatives.
- Manage the site's KPI standards internally and for the customer.
- Streamlined supply chain processes resulted in an increase of 16% in inventory accuracy and a decrease of 23% in lead time.
- Managed daily operations to ensure efficient logistics and delivery processes.
- Implemented safety protocols to enhance workplace safety and compliance standards.
Sr. Inventory Control/ Customer Service Manager
DHL
Fairburn
01.2019 - 03.2021
- Executed yearly physical inventory with a 99.98% accuracy rate.
- Ensured the site was compliant with IRA and the KPI standards, internally and for the customer.
- Supported and managed multiple sites.
- Reconciled inventory levels every end of the month between BY and the customer WMS.
- Oversaw the international shipping department.
- Oversaw team performance and fostered a collaborative work environment.
- Developed training materials for new customer service representatives and staff development.
- Managed the customer's daily revenue report.
- Analyzed customer service data to identify and address customer service issues, resulting in an improved customer experience.
- Monitored and managed the daily operations of the business, including scheduling, inventory control, and customer relations.
- Managed daily customer service operations to ensure prompt issue resolution.
Inventory Control Manager
DHL-Cleveland
Fairburn
01.2016 - 01.2018
- Oversaw inventory levels to ensure that they stay balanced in both systems, JDA and SAP.
- Work closely with the Quality Manager of the customer team to ensure site compliance with the IRA and the KPI standards.
- Achieved variance levels as low as 0.10% in a million square ft warehouse.
- Developed and implemented SOPs for inventory control and quality.
- Managed overseas customer in the warehouse; ensure Import/Exports are scheduled, as well as process the inventory into overseas customer system.
- Gold Peak's inventory accuracy was 100% for the end-of-the-year close.
- Managed the execution of four wall-to-wall physical inventory processes at offsite locations.
- Supervised the replenishing of spent inventory, arranging.
- Managed Departments: Gold Peak (Import and Export), Inventory Control, Damage/Rework, STEAM/Donation, Returns, and CHEP inventory.
SAP System Analyst Supervisor
DHL-Cleveland
04.2015 - 01.2016
- Served as Operations Systems Supervisor, specializing in the SAP system.
- Oversaw the production of goods and/or provision of services in the SAP system.
- Ensure cohesive communication between the JDA and SAP systems.
- Troubleshooting errors or blocks in SAP expeditiously to ensure that proper steps in the program are resumed.
- Key leader in the site startup for client
- Assisted with interviewing and training personnel at startup locations.
- Ran system testing and training with the client in SAP and JDA.
Education
Bachelor of Arts - Business Administration
Albany State University
Albany05.2012
Skills
- Leadership - Expert
- Communication Skills -Expert
- Time Management - Expert
- WMS (Hydrology Software) - Experienced
- Process Optimization - Expert
- Customer Service - Expert
- Operations Management - Expert
- Team Management - Expert
- HSE and Food Safety - Expert
- Project Management - Skillful
- SAP system - Skillful
- Management Systems - Skillful
- Security Policies - Skillful
- Management Training - Experienced
- Physical Inventory - Expert
- Inventory Control - Expert
- Employee Satisfaction- Expert
- Troubleshooting -Expert
- HACCP planning
- Budget management
- KPI management
- Inventory control
- Regulatory compliance
- KPI monitoring
- Waste management
- Quality control
References
- Julisa Austin, 4704037246, Syncreon
- Reginald Walker, 6018133328, DHL
Languages
English
Certification
- FSPCA Preventive Controls for Human Food
- HACCP
Timeline
Operations Manager
DHL
03.2021 - Current
Sr. Inventory Control/ Customer Service Manager
DHL
01.2019 - 03.2021
Inventory Control Manager
DHL-Cleveland
01.2016 - 01.2018
SAP System Analyst Supervisor
DHL-Cleveland
04.2015 - 01.2016
Bachelor of Arts - Business Administration
Albany State University
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