Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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RANISHA SCOTT

Richmond,CA

Summary

Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.

Overview

17
17
years of professional experience

Work History

Supervisor

DSW Shoe Warehouse
04.2024 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.

Barista

Philz Coffee
05.2023 - 03.2024
  • Greet customers as they enter the coffee shop
  • Give customers drink menus and answer their questions regarding ingredients
  • Take orders while paying attention to details (e.g
  • Preferences of coffee blend, dairy and sugar ratios.) Prepare beverages following recipes
  • Serve beverages and prepared food, like cookies, pastries and muffins
  • Receive and process payments (cash and credit cards.) Keep the bar area clean
  • Cleaning and restocking work and dining areas, emptying trash, compost and sanitizing equipment and utensils.
  • Maintained a clean and organized workspace for optimal productivity and safety.

Sales Associate

Crate & Barrel
03.2022 - 03.2024
  • Maintain sales floor coverage and follow posted schedules with regard to area assignments
  • Maintain the store counters and assist with store maintenance as directed by the management team
  • Maintain all store displays and uprights/shelves in between customer interactions
  • Actively engage customers and remain attentive to customer needs
  • Assist customers with product selections and process all customer orders or returns
  • Update notes on customer sales to keep sales associates informed, as needed
  • Support and model excellent service by exhibiting a positive attitude and enthusiasm toward the job and company to both internal and external customers in all forms of communication.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Line Cook

The Cheesecake Factory
03.2022 - 08.2023
  • Set up (Salad, Pizza & Sandwich) workstations with all needed ingredients and cooking equipment
  • Prepare ingredients to use in cooking (chopping and peeling vegetables, cutting meat etc.) Ensure great presentation by dressing dishes before they are served
  • Keep a sanitized and orderly environment in the kitchen
  • Ensure all food and other items are stored properly
  • Check quality of ingredients.

Pantry Line Cook

Skates on the Bay
08.2021 - 11.2021
  • Prepare food items for customers as requested, including special requests, in a timely and consistent manner
  • Determine food and supply needs based on rotating menus
  • Inspect food products and supplies as needed
  • Ensure the work environment and stations are clean and sanitized
  • Check food before it is served to customers
  • Control and minimize food waste.

Office Services Coordinator

AppleOne Staffing Organization
03.2019 - 08.2019
  • Provide high-level customer service to both external and internal customers, greet and direct clients, visitors, and vendors, answer main phone line and perform administrative task and assignments
  • Maintain lunchroom, mailroom, supply rooms, conference rooms, and reception/lobby area
  • Prepare and process invoices, scan orders, mailings and create packets
  • Manage copy machines, equipment, and maintain postage meter
  • Process and distribute incoming mail, prepares outgoing mail
  • Coordinates the pick-up and delivery of express mail services (FedEx, UPS, GSO etc.) Updates, maintains, and posts to the intranet various company lists, office floor plan, Office Services Manual, and other documents
  • Set up conference calls via telephone or video as needed
  • Develop, prepare, and distribute internal and external communications, documents, and correspondence
  • Inventory and requisition office supplies, snacks/beverages and kitchen supplies
  • Orders and maintains business stationary for office
  • Manages vendors and outside services as needed
  • Responsible for managing conference room schedules and ordering catering
  • Assists in coordination of office events and meetings.

Research & Programs Associate

University of California Berkeley
09.2017 - 01.2019
  • Main point of contact in Matrix office, greet visitors and guests, answer Matrix main phone, accept deliveries and perform basic administrative task such as mailing, photocopying, scanning, filing, spreadsheets, databases and word processing
  • Assist Associate Directors by being central point to receive requests and route to the appropriate Associate Director
  • These request can be for a variety of things such as room reservations, request for orders or reimbursement, financial reporting, event planning (including travel, housing, catering, etc.), computer technical reports and publicity
  • Create and update spreadsheets, databases (including reporting on and recording expenses)
  • Provide support related to correspondences
  • Draft letters or send vial email
  • Maintain records and file for team members
  • Set up vendors in BearBuy, wire transfers, student honorariums and stipends, participant stipends, hiring students, staff and independent contractors
  • Help update websites for projects or affiliate centers
  • Finding and compiling information – including web searches, library visits and other data gathering and compile the information into written reports, spreadsheets or databases
  • Coordinate transmittals with other faculty, academic departments, students and Campus Shared Services (timesheets, purchasing, reimbursements, etc.) Calendar updating, scheduling, appointments for Associate Directors, Directors as well as Matrix facilities
  • Also, scheduling for various Matrix research groups and affiliate centers
  • Assist in event planning for conferences, colloquia, trainings, workshops (setup, cleanup, catering, invitations, handouts, brochures, technical support for computers and AV equipment, etc.) Submit request for key card and balcony access, space maintenance request, alcohol permits and repairs.

Office Assistant/Receptionist

University of California Berkeley Extension
02.2014 - 01.2017
  • Perform office tasks such as answering phones, sorting mail, filing, and photocopying
  • Greet and assist visitors and students
  • Provide information and assistance to students regarding courses, registration, and other inquiries
  • Assist with administrative tasks such as data entry, record keeping, and preparing documents.

Security Receptionist (Promoted to Administrative Assistant)

American Automotive Association (AAA)
10.2011 - 01.2014

Senior Administrative Assistant, Executive Office

American Nurses Association
05.2007 - 03.2011

Education

Business Writing and Grammar -

SkillPath Seminar
Washington, DC

The Essentials of Communicating With Diplomacy and Professionalism -

SkillPath Seminar
Washington, DC

Business Management -

City College of San Francisco
San Francisco, CA

General Studies -

Contra Costa College
San Pablo, CA

High School Diploma -

Richmond High School
Richmond, CA

Skills

  • Training and mentoring
  • Goal-Oriented
  • Staff Management
  • Employee Motivation
  • Inventory Control

Personal Information

Title: Customer Service Specialist

Timeline

Supervisor

DSW Shoe Warehouse
04.2024 - Current

Barista

Philz Coffee
05.2023 - 03.2024

Sales Associate

Crate & Barrel
03.2022 - 03.2024

Line Cook

The Cheesecake Factory
03.2022 - 08.2023

Pantry Line Cook

Skates on the Bay
08.2021 - 11.2021

Office Services Coordinator

AppleOne Staffing Organization
03.2019 - 08.2019

Research & Programs Associate

University of California Berkeley
09.2017 - 01.2019

Office Assistant/Receptionist

University of California Berkeley Extension
02.2014 - 01.2017

Security Receptionist (Promoted to Administrative Assistant)

American Automotive Association (AAA)
10.2011 - 01.2014

Senior Administrative Assistant, Executive Office

American Nurses Association
05.2007 - 03.2011

Business Writing and Grammar -

SkillPath Seminar

The Essentials of Communicating With Diplomacy and Professionalism -

SkillPath Seminar

Business Management -

City College of San Francisco

General Studies -

Contra Costa College

High School Diploma -

Richmond High School

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