Ranita Boccio
Hauppauge
Summary
Strong leader with an even stronger work ethic and who truly wants to collaborate with a team to drive initiatives and contribute to progress. Fast learner who has been able to, in past roles, adapt and provide guidance to teams which resulted in an increase in team productivity and morale. Currently looking to broaden professional horizons with a growth-oriented company.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Manager of Patient Services
Shields Health Solutions
01.2023 - 10.2023
- Provided strong leadership to enhance team productivity and morale
- Implemented and developed operational standards, policies and procedures in conjunction with the Director of Operations and Operations Associates team
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Held position of key front-line manager supporting the Shields Health Solutions specialty pharmacy and medication adherence model
- Provided day-to-day management for a team of pharmacy liaisons located in specialty clinics within hospital settings
- Held responsibility in ensuring the adoption and continuity of best practices, achieving clinic and site level metrics, building relationships with health system stakeholders, providing ongoing support to the team, coordinating coverage, coaching, performance management and professional development of the Specialty Pharmacy Liaisons and Managers of Patient Services
- Partnered with Regional Leadership on growth initiatives for clinic and health system expansion - this included ways to implement strategic growth initiatives including new clinic launches, workflow changes, and other growth initiatives
- Demonstrated a strong track record of maintaining and growing the specialty pharmacy's patient population. Project managed regional resources (national liaisons, operations associates, etc.) to execute improvement and growth efforts
- Ensured Specialty Liaison team accountability and the consistent use of best practices for execution of the following critical responsibilities: prior authorizations, patient financial assistance, medication refills, patient appointments, and patient outreach
- Provided consistent, timely and ongoing performance coaching, feedback, training and development to liaisons, national liaisons, and Manager of Patient Services team members
- Ensured coverage for planned and unplanned time off of liaisons, national liaisons, and Manager of Patient Services team members
- Collaboratively partnered with the data analytics team and Patient Support Center to execute on identified opportunities
- Demonstrated an understanding of site financials and operational metrics
- Established credible, professional relationships within health system clinics with physicians, clinicians, and administrative support personnel
Manager of Patient Services
Shields Health Solutions
05.2021 - 01.2023
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care
- Provided consistent, timely and ongoing performance coaching, feedback, training, and development to liaison team members
- Led liaison teams of up to 19 liaisons
- Provided day-to-day management for a team of pharmacy liaisons located in specialty clinics within hospital settings
- Ensured a high level of partner satisfaction by proactively communicating the value of Shields' clinic operations team, addressing concerns responsively, and providing regular updates to clinic leadership
- Proactively identified and implemented improvement initiatives at health system partners to drive growth and efficiency
- Facilitated effective communication between liaison, Shields functional group, pharmacy, and clinic teams
- Provided subject matter expertise to hospital and clinics when it came to specialty pharmacy care
- Identified issues within a clinic and worked with their manager to create tangible action plans to improve performance and ensured timely implementation of improvement efforts
National Integration Specialty Pharmacy Liaison
Shields Health Solutions
09.2020 - 05.2021
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments
- Provided "legendary" care to hospital patients by providing a full suite of custom medication management services
- Adapted quickly to new environments and therapeutic areas in order to operate effectively as a liaison
- Explained the benefits of the hospital partner's specialty pharmacy, without impeding patient choice of pharmacy, and achieved patient participation
- Worked with the Operations Team to recommend workflow enhancements to help the clinic deliver the highest level of patient care
- Independently or in partnership with the Patient Support Center, performed benefits investigations, prior authorizations, and financial assistances needed to ensure patients had access to the medication they needed
- Proactively communicated and triaged any clinical questions to an appropriate clinical (pharmacist, nurse, or provider)
- Worked with the Operations and Training teams to onboard a permanent liaison hired for an assigned clinic/location
- Served as a subject matter expert and resident "go-to" for other liaisons
- Worked closely with patients to deliver a full continuum of medication adherence support by utilizing various tools and applications
- Provided coverage in clinics where a permanent liaison was not in place for various reasons
Specialty Pharmacy Liaison
Shields Health Solutions
09.2019 - 09.2020
- Served as an on-site member of the clinic team providing prior authorization, financial assistance, financial assistance, patient medication onboarding services, and patient refill/renewal support
- Educated prospective pharmacy patients on how the hospital pharmacy serves patients and improves their overall care
- Handled all medication needs of patients
- Resolved insurance related issues as an agent of the provider
- Documented patient information within the hospital EMR, Telemetry Rx, and all other proprietary tools, as required
- Secured prescription renewals
- Answered, resolved, and triaged inbound inquiries
- Achieved operational objectives by inputting data, performing adjudication on test claims and preparing action plans for follow-up
- Actively participated in process improvement initiatives
- Updated my knowledge consistently and frequently by participating in educational opportunities: reading professional publications, maintaining networks, and participating in professional organizations
Pharmacy Technician II
NYU Langone Health
04.2018 - 09.2019
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy
- Supported all departmental distribution processes (delivery-routing, stats, cassette filling)
- Held responsibility for the safe handling of pharmaceutical waste
- Under supervision of licensed RPh, prepared IV medications, labeled medications using the technology provided to ensure the safest product possible
- Conducted medication station reviews (expiration date checks)
- Refilled automated dispensing cabinets
- Delivered medication to patient care areas
- Contributed to the successful opening of Kimmel Pavillion and ensured pharmacy technician duties were performed at the highest level when receiving new patients into the building
- Performed stock-related tasks (unpack orders, check inventories)
- Packaged medication using automated technologies
- Filled unit dose cassettes under direction of a licensed pharmacist
Lead Pharmacy Technician
Corby Pharmacy Inc.
02.2010 - 04.2018
- Supervised pharmacy technicians and coordinated day-to-day assignments
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient
- Collected co-payments or full payments from customers
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items
- Answered incoming phone calls and addressed questions from customers and healthcare providers
- Reviewed and verified customer information and insurance provider information
- Stocked, labeled, and inventoried medication to keep accurate records
- Maintained proper drug storage procedures, registries, and records for controlled drugs
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales
- Set up and modified patient profiles in MicroMerchant to include current information such as medications and insurance details
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists
- Managed opening and closing duties for pharmacy
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead
- Developed and implemented improvements to pharmacy organization system
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers
- Set up and modified patient profiles to include current medications and insurance details
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies
- Coordinated verification and filling of more than 300 daily prescriptions in high-volume retail pharmacy environment
Pharmacy Technician
Ron-An Pharmacy, Inc.
11.2005 - 02.2010
- Answered incoming phone calls and addressed questions from customers and healthcare providers
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items
- Stocked, labeled, and inventoried medication to keep accurate records
- Counted and labeled prescriptions with correct item and quantity
- Entered and processed patients' prescriptions into internal system
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality
- Collected co-payments or full payments from customers
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists
- Maintained proper drug storage procedures, registries, and records for controlled drugs
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need
- Resolved third-party billing, computer system and customer service issues
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products
- Set up and modified patient profiles to include current medications and insurance details
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead
Education
Bachelor of Science - Biology
St. John's University
Queens, New YorkHigh School Diploma -
Cathedral High School
New York, NY06.2003
Skills
- Managing Operations and Efficiency
- Professional and Courteous
- Problem Resolution
- Team Development
- Interpersonal Relations
- Staff Training
- Work Planning and Prioritization
- Teamwork and Collaboration
- Team Leadership
- Operations Management
- Talent Development
- Documentation and Reporting
Certification
- Certified Pharmacy Technician - Certification #: 10056263
- Business Leadership Certification- McKinsey & Company - Issued: August 2023
- Team Leadership Certification - McKinsey & Company - Issued: September 2023
- Self-Leadership Certification - McKinsey & Company - Issued: October 2023
Timeline
Senior Manager of Patient Services
Shields Health Solutions
01.2023 - 10.2023
Manager of Patient Services
Shields Health Solutions
05.2021 - 01.2023
National Integration Specialty Pharmacy Liaison
Shields Health Solutions
09.2020 - 05.2021
Specialty Pharmacy Liaison
Shields Health Solutions
09.2019 - 09.2020
Pharmacy Technician II
NYU Langone Health
04.2018 - 09.2019
Lead Pharmacy Technician
Corby Pharmacy Inc.
02.2010 - 04.2018
Pharmacy Technician
Ron-An Pharmacy, Inc.
11.2005 - 02.2010
Bachelor of Science - Biology
St. John's University
High School Diploma -
Cathedral High School