RANITA HOLLAND
Tampa
Summary
Experienced Claims Auto Adjuster with 3+ years in the industry, specializing in claims processing and customer relations. Proficient in Microsoft Excel and claims management software, ensuring accurate data entry and effective communication. Proven success in optimizing workflows and enhancing service delivery. Dedicated to applying expertise in claims administration to elevate customer experiences.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Material Damage Auto Adjuster
National General Insurance Company
08.2024 - Current
- Evaluated auto claims to determine coverage and assess damages accurately
- Collaborated with repair facilities to ensure quality repairs and cost efficiency
- Utilized advanced software systems to document claims processing and reporting
- Conducted thorough investigations into complex claims for fraud detection
- Achieved timely and accurate claim settlements by conducting thorough investigations and damage assessments.
- Managed a high volume of claims efficiently, prioritizing tasks for maximum productivity.
- Trained new adjusters on company policies, procedures, and best practices
Claims First Notice of Loss
National General
03.2023 - Current
- Processed and reviewed inbound claims, ensuring accuracy and completeness of documentation.
- Provided customer service support to policyholders and claimants, responding to inquiries and resolving issues.
- Maintained accurate records of claim activity in the company's database.
- Identified system and technology tool efficiency gaps and recommended improvements.
- Assisted team lead in training new employees.
- Develop and maintain relationships with policyholders to ensure a high level of customer satisfaction and retention.
- Collaborate with other departments to streamline claims processing and improve customer service
Behavioral Health Technician
Will's Way, LLC
08.2022 - 03.2023
- Observed patients, detected behavior patterns, and reported observations to medical staff.
- Recommended solutions within patient budgets and proactively followed up with all leads.
- Collaborate with the medical staff to ensure that treatment plans are effective and tailored to each patient's needs
- Develop and maintain positive relationships with patients to encourage their participation in treatment programs.
Behavioral Health Technician
My Favorite Therapists, LLC
12.2021 - 08.2022
- Excelled within a clinical-oriented company, demonstrating a talent for communicating effectively with clients from diverse backgrounds via phone and in person.
- Recorded patient medications and assisted with medication administration, assisting in activities of daily living.
- Developed and implemented behavior modification plans for clients.
- Assisted in crisis intervention and de-escalation techniques to ensure the safety and well-being of clients experiencing behavioral health crises.
Office Assistant
UCP of Central Florida
05.2020 - 12.2021
- Responded to telephone inquiries, providing quality service to parents, employees, and administration.
- Strived for quick complaint resolution; commended by a supervisor for the ability to resolve problems on the first call and avoid escalation of issues.
- Assist in organizing and maintaining office records and files to ensure efficient and accurate retrieval of information.
- Implement efficient filing systems to organize and manage important documents, ensuring easy retrieval and minimizing errors.
Customer Service Specialist
Old Navy
07.2018 - 01.2020
- Supported customers in identifying ideal clothing items, processing returns, addressing product issues, and locating merchandise.
- Communicated virtually with customers using calm and professional techniques to identify appropriate solutions Maintained an annual store customer satisfaction score of 91%.
- Collaborate with the store manager to develop and implement customer service strategies targeting specific customer needs and preferences, contributing to an increase in overall customer satisfaction and loyalty.
Education
Bachelor of Science - Health Administration
University of West Florida
Pensacola, FL12.2023
Associates of Arts - Health Sciences
The University of Central Florida
12.2022
Skills
- Claims management
- Customer engagement
- Data entry accuracy
- Conflict resolution skills
- Detail-oriented time management
- Claims processing
Certification
0620 - Insurance Adjuster - All Lines
Timeline
Material Damage Auto Adjuster
National General Insurance Company
08.2024 - Current
Claims First Notice of Loss
National General
03.2023 - Current
Behavioral Health Technician
Will's Way, LLC
08.2022 - 03.2023
Behavioral Health Technician
My Favorite Therapists, LLC
12.2021 - 08.2022
Office Assistant
UCP of Central Florida
05.2020 - 12.2021
Customer Service Specialist
Old Navy
07.2018 - 01.2020
Bachelor of Science - Health Administration
University of West Florida
Associates of Arts - Health Sciences
The University of Central Florida
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