Ranita Robinson
Rochester,NY
Summary
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Manufacturing Operator III
Bausch & Lomb
Rochester, NY
08.2022 - 12.2025
- Ensure work is performed in accordance with all established work instructions, SOP's, and procedures.
- May provide written input to the continuous improvement of procedures for troubleshooting and operation.
- Independently identify, diagnose, correct, and document process trends, faults and problems. Utilize complex and detailed troubleshooting procedures to determine the best course of action for maximizing reliability of complex automation.
- Perform in process quality inspections utilizing inspection tools, including visual inspection, to assess product quality.
- Ensure all quality procedures are followed. Understand and accurately complete documentation to ensure compliant quality records.
- Escalate issues to Team Leader/Group Leader, maintenance, or engineer. As needed, interface directly with support personnel regarding operational and technical issues.
Front Desk Receptionist
University of Rochester, Strong Memorial Hospital
Rochester, NY
12.2023 - 03.2024
- Greeted and welcomed guests, providing a positive first impression of the company
- Scheduled appointments and maintained an organized calendar for multiple staff members
- Responded promptly to customer inquiries in person, via phone or email, resolving issues effectively
- Maintained knowledge of company policies, procedures, and services to provide accurate information to guests
- Handled confidential information with utmost discretion while maintaining strict confidentiality protocols
- Maintained cleanliness and organization of the front desk area at all times
- Efficiently handled all incoming and outgoing mail, packages, and deliveries
- Managed a high volume of incoming calls, directing them to the appropriate departments or individuals
- Used Epic and Cadence
Customer Service Representative
Maximus Call Center
Rochester, NY
08.2016 - 03.2022
- I assist the consumer with their health insurance application, I explain what plan their on and when they would need to renew their health coverage.
- Trained new staff on customer service protocols and system usage for improved efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Amazon Warehouse Associate
Amazon
Rochester, NY
07.2019 - 12.2020
- Unloaded and feed various packages to belt to fellow associates. Pull packages from belt put ,in numerous rakes. Pull and sort different packages in tracked locations. Track and pack totes of packages and,put tracked locations for drivers.
- Consistently lifted materials weighing as much as 50 pounds.
- Managed incoming shipments, verifying accuracy of received goods against purchase orders.
- Conducted regular inventory audits, ensuring accurate stock levels and minimizing discrepancies.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Implemented best practices for inventory management, contributing to improved order fulfillment rates.
- Performed inventory control, such as counting, and stocking merchandise.
- Completed regular cycle counts to maintain accurate inventory records.
- Managed warehouse operations and verified proper shipment procedures.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Verified documentation and condition of freight to assure quality standards were achieved.
Private Care Assistant
Angels in your home
Rochester, NY
08.2013 - 07.2016
- I asist clients with everyday living. Duties include but not limited to; housekeeping, running errands, changing them, dumping potties or assisting them to the bathroom, cooking. Ad mister meds or treatments
- Accomplishments
- I bring such great warmth to those who are feeling down. I help living up ones day.
- Skills Used
- The skills I demonstrate at this job is verbal and non verbal communication skills, basic learning skills
Customer Care Representative
DialAmerica, Inc.
Rochester, NY
07.2015 - 10.2015
- I provide Customer care to seniors who are eligible for Medicare. I answer questions about benefits and find providers and file claims review request. I also look up claims and handle calls about transportation.
- Accomplishments
- Compassion to the seniors and I make them feel much better about having our insurance.
- Skills Used
- Reading, typing and critical thinking and problem solving skills.
Cashier/Sales Associate
Crazy8
Rochester, NY
06.2012 - 11.2012
- Provide Customer Service, Receive and disburse money, Operate a cash register, Compute and record totals of transactions, Greet customers, Maintain clean and orderly checkout area, Process merchandise returns and exchanges, Resolve customer complaints, Balance cash register, Sell products or services.
- Accomplishments
- Dressing children up from now to toe.
- Skills Used
- Customer service skill, customer care, basic compture skills
Daycare Provider
Self employed
Rochester, NY
05.2008 - 09.2011
- Getting children off the bus, helping with homework, changing diapers, meal planning, activity planning, teaching them daily instantiates, teaching Little ones how to count and say their ABC's, Doing fire drills, reading and having the bigger ones read.
- Accomplishments
- Teaching children how to read, write and count, potty training.
- Skills Used
- Parenting, communication both verbal and non verbal, teaching skills
Cashier
Toys 'R Us
Rochester, NY
11.2009 - 01.2010
- Provide Customer Service, Receive and disburse money, Operate a cash register, Compute and record totals of transactions, Greet customers, Maintain clean and orderly checkout area, Process merchandise returns and exchanges, Resolve customer complaints, Balance cash register, Sell products or services.
- Skills Used
- Customer care, customer service, basic computer skills
Education
High school -
John Marshall
Rochester, NY01-2007
Skills
- Clean room operations
- Scrap reduction
- 5S principles
- Computer skills
- GMP compliance
- Teamwork and collaboration
- Manufacturing
- Problem-solving abilities
- Active listening
- Crisis intervention
- Problem-solving
- Patient support
Certification
Driver's License
Timeline
Front Desk Receptionist
University of Rochester, Strong Memorial Hospital
12.2023 - 03.2024
Manufacturing Operator III
Bausch & Lomb
08.2022 - 12.2025
Amazon Warehouse Associate
Amazon
07.2019 - 12.2020
Customer Service Representative
Maximus Call Center
08.2016 - 03.2022
Customer Care Representative
DialAmerica, Inc.
07.2015 - 10.2015
Private Care Assistant
Angels in your home
08.2013 - 07.2016
Cashier/Sales Associate
Crazy8
06.2012 - 11.2012
Cashier
Toys 'R Us
11.2009 - 01.2010
Daycare Provider
Self employed
05.2008 - 09.2011
High school -
John Marshall