Raniya Lazard
Caregiver Recruiting Specialist
Killen
Summary
Dedicated and detail- oriented professional with over 5 years of experience in healthcare administrative roles. Skilled in patient communication, data entry, scheduling, and team collaboration. Proven ability to manage multiple tasks efficiently in remote environments. Passionate about supporting healthcare teams and improving patient and caregiver experiences.
Overview
7
7
years of professional experience
1
1
Certification
1
1
Language
Work History
Patient Service Specialist
Scripps Healthcare
07.2023 - 01.2025
- Supported front-end patient experience while verifying insurance and managing EHR entries.
- Collaborated with billing and care teams to resolve discrepancies and maintain documentation accuracy.
- Delivered excellent customer service to 50+ patients daily in high-volume setting.
- Maintained calm and compassionate communication with diverse patient populations.
Front Desk Medical Receptionist
Sound Vista Nursing Home
03.2021 - 11.2022
- Coordinated scheduling, billing, and caregiver- facing front desk operations.
- Assisted with onboarding new team members on communication protocols and intake processes.
- Verified patient and caregiver documentation to ensure compliance with facility standards.
- Processed claims, tracked denials, and supported accurate records management.
Remote Intake/Appointment Scheduling Specialist
Ruby Receptionists
04.2019 - 11.2020
- Managed remote appointments scheduling, intake, calls, and insurance verification for multiple clients
- Served as a first point of contact for caregivers and clients, offering clear, empathetic support.
- Reduced missed appointments by 20% through calendar coordination and follow-ups.
- Maintained high standards of HIPAA compliance and secure communication.
Data Entry Clerk/Insurance Verification Specialist
Randstad
09.2017 - 03.2018
- Accurately processed high volumes of data related to insurance and care services.
- Identified and corrected documentation gaps for smoother billing and care delivery.
- Provided administrative support to recruitment and billing departments as needed.
Education
Associate of Science - Business Administration
Central Texas College
Killeen, TX 05.2001 -
High School Diploma -
H.L Bourgeois High School
Gray, United States 05.2001 -
Skills
- Patient and caregiver communication
- Remote recruiting and onboarding support
- Scheduling and calendar management
- Data Entry and record keeping
- Problem-solving and conflict resolution
- Proficient with MS Office, MedRelease software, and scheduling platforms
- HIPAA compliance and confidentiality
- Strong organizational skills and attention to detail
Certification
Phlebotomy Technician (CPT)
Timeline
Phlebotomy Technician (CPT)
12-2024
Patient Service Specialist
Scripps Healthcare
07.2023 - 01.2025
Front Desk Medical Receptionist
Sound Vista Nursing Home
03.2021 - 11.2022
Remote Intake/Appointment Scheduling Specialist
Ruby Receptionists
04.2019 - 11.2020
Data Entry Clerk/Insurance Verification Specialist
Randstad
09.2017 - 03.2018
Associate of Science - Business Administration
Central Texas College
05.2001 -
High School Diploma -
H.L Bourgeois High School
05.2001 -
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